 UTV Speeds
I've been with UTV for about 3 years. All was well until about 6mths ago. I've been on 2mgb for about 18 mths. For the past 6 mths I've had total drop out, this was initially blamed on the line and so out came the eircom man to tell me that it must be my house connections(its not) but when he went back to the exchange he found a fault and fixed it. 1 week later still no improvement and so out came the eircom man, he says he'll pass it on to the 'road eircom man' met him on the road he said it was 'shot pellet' in the line and would trace and fix it...... and so it goes on and on UTV eventually logged it as a broadband fault and told me it was fixed, its not however it has improved as I was getting total dropped connection, now I can get 7.12kbps.... now can't get hold of UTV.
Regardless of where the fault lies I believe I have a contract with UTV it is up to them to provide the service I pay them for...probs with eircom are UTV's and they should play hard ball.... a UTV rep told me last week that there is a complant lodged with comreg regarding speeds an eircom and so the saga continues  |