No threats. I was phoned by accounts when I cancelled the Direct Debit and asked why. I told them the same as I explained above which they accepted and they said they'd get support to fix the problem. That was a week ago and I've heard nothing back from accounts or support. I had also rolled back the other payments by the time they phoned me but I'm not sure they were aware when they phoned. I told them what I had done during their call. Usual story then, they're polite but not apparently competent.
I'm not particularly worried about any threats from them. On their web-site under the 'Legal' section they state that they aim to resolve any connectivity problems within 5 days. 'Aim' is a pretty loose term but I'm sure any reasonable legal assessment is not going to suggest that they've come within a bulls-roar of that stated level of service. I think I'm well within my rights to cancel the Direct Debit after 2 months of no service whatsoever. And the point regarding the advance notice period for the Direct Debits which they did take out is very clear. I phoned IPSO (see the link provided in earlier message) to clarify what I was planning on doing and they agreed I was perfectly correct.
IBB can now counter claim under the DD scheme but will need to prove they gave the required notice which I'm sure they can't as I have copies of the notice they did supply and it was insufficient. This is obviously just a technicality but I feel much better now the money is in my account not theirs, and you only have to deal with the bank to make it happen, not
IBB. Of course
IBB can still ask me for the money. I hope they do as it gives me an opportunity to ask them to fix the connection without me having to wait an hour in a phone queue.