I was on to them about my extreme low speed problem and they said they have no idea whats wrong. I'm loosing loads of packets
Ping statistics for 193.1.219.79:
Packets: Sent = 24, Received = 21, Lost = 3 (12% loss)
Approximate round trip times in milli-seconds:
Minimum = 7ms, Maximum = 493ms, Average = 76ms