Just got off the phone with them ( for the third time today )
and I quote...

" the service goes up and down,....it will be up again by tomorrow. Try then and if theres still no joy then ring us back."

Hmmm after being told by some nice person in Dheli that the service was fine and that ...get this..."the computer can not be trusted when it tells you what speed the connection is"

FFS

why cant they admit my service has been botched and come out to fix the damn thing!

DEATH TO NTL!