I know I'm a bit late here but I have to give my 2 cents worth. Been with Smart BB for a few months now (since April I think) and here's my thoughts:
a: When I first got connected, I was thrilled with the quality of the BB.
b: A month or two after that, connection was as low as 5kbps but I wasn't the only one to have this problem so didn't bother me as much as it might have done (could still game online. "Round trip on speed test was still only 1ms).
c: This problem took flipping ages for Smart to sort out (about a month me thinks) but since they did, I'm again thrilled with the broadband service (now speedtesting @ 3.79meg consistantly)
d: Smart Customer Service is shocking so if anybody is switching over to them be prepared. This "plug this in and plug this out and plug this back in" crap the fob off is just annoying and the "I really don't know what's wrong. We'll get our supervisor to rin g you at 3pm" rubbish. I got that one about 7 times and never once did I get a callback) However, with the quality of their product (with the exeption of the aweful router they use) it's worth the "hassle".
There ... my 2 cents
Probably should mention I'm on the churchfield exchange in Cork City
