[zinzan]

Hi all,

Has anyone gotten Skype or Apples iChat to work on clearwire? I also have another VoIP application for my PDA that won't work... I can get audio ok, but due to clearwires latency and rubbish upload speeds, Others can't hear me.

Very frustrated here..I've got the 2Mb pack from Clearwire. The most I've ever gotten from it is 1.3Mb.. usually its down around 333Kb or less, and my upload should be 256 but has been as low as 6.

I had a long conversation with clearwire tech support today about it - they seem to be blaming my ethernet cable.. despite the fact that I changed it for a new one during the call with no change.

I've tried it direct to my PC and through my airport express to no avail.

I'm complaining about the fact that:

a) around peak times the service is slower than dial up
b) I can't use Skype despite them having the ports for VoIP open on my account. I think this is due to their miserable network performance
c) I can't use iChat for video or audio calling - same problem as above
d) They don't send regular invoices and debit from my account without invoicing me (which I'm pretty sure is ilegal)
e) Their customer support is rubbish - I've emailed them 6 times and got nothing back. (I emailed clearwire USA and got response straight away - even if it was no help!) I eventually got through on phone and they rang me back, but it seems like they won't listen to the complaints I'm making.

Never once have they hit the performance I'm paying for and if this doesn't change I'll be dropping them straight away. If they charge me the cancellation fee, I'll be taking them to the small claims court.


Is there anyone out there who is happy with clearwire - is it worth my while trying to sort these issues or should I just walk away?