[Rebel]

Hi all,

Well it started last saturday,

No service for the whole weekend due to maintainence...fair enough
An EMAIL would have been nice to let customers know that service
would have been interrupted during this time.
Monday all is back to normal..... then tuesday through till today
I have good surfing speeds and after running the test a few times here
download speed of 2.3megs and upload varying between 250kbs and 300kbs
but when downloading I'm getting anything between 5kbs to 180kbs.
Not once has my download speed remained a constant,it is constantly
fluxuating and timing out completely.I have rang customer care each day
who say they are aware of the issue and their technicians are working on it.

Each day I was told I would receive a callback from a tech but that hasn't
materialised and the usual lies of how service will resume tomorrow.
Never has the phrase "tomorrow never comes" been true.
I am not bashing clearwire for their service because I have had it for
2months and after the first week it has ben great untill last week.

My complaint is the never ending of passing the buck excuses.
As a customer I should not feel the need to complain for poor service
and have to contact them with issues that arise from their service.
I pay my bill without fail and I demand the service I pay for,
for too long customers have incurred extra costs on their home phones and mobiles ringing to complain.
Why do we have pay costs for services not provided???
I propose that you keep records of all complaints and cost of complaining
and(I will be doing this myself) demand to be reimbursed for costs incurred
due to poor service.
When I do cancell my account as I hope to move to ntl soon I will not be
paying any early cancelation fee and I will take legal preceedings if I am charged.

Rant finished.