Quote:
Originally Posted by davenova  Unfortunately due to a failure of equipment, about one-third of our customers in one town have been affected by intermittent problems. BUT we are working on it today (Sunday) so we DO support our users on the weekends! We have an on-call on duty 24/7/365.
Also as regard ping times, it depends on the server location. We have pings of about 18ms to INEX from our upstream edge, plus whatever it takes through our network to your place. International servers are going to be subject to whatever peering is in place though.
Dave |
In fairness, the ping times have gotten much better over the past month, since I joined. But this is the second weekend in a row that I don't have a connection, and each time I wasn't told anything over the entire weekend. E-mails haven't been answered and I've left two messages on the answering machine. In these modern days you don't have to be near the office to answer either of them.
I can understand that people go through bad patches. Maybe I have just been unlucky with when I signed up. But the first weekend of outage was avoidable, and I know nothing about this weekend. It's the being in the dark that annoys me the most.