 BT have to be the worst company!
Congratualations I think they've done it again! Yet another mess up with my service. I signed up with in December last year and since then I've had disaster after diaster. Their customer service record must be embarrressing. Only last month I pointed out that they had been overcharging me my 20 euro each month. My account has been credited accordingly, but I also realised that I was been charged for the extra 2Mb line each month, which incidently I never signed up for. I have kept all records of transactions (including small print) and know where does it point out that I'm signing up for the higher speed. I then rang last week to ask to be downgraded to the 1Mb, and guess what there's a charge of 30 euro RIP OFF.So enough is enough I willl be removing my custom as soon as possible, but in the meantime I decided to test the speed of my line and you'll never guess, result were my speed is .8Mbs ...amazing I've been paying all along for a speed I never had! How many mistakes can one company make!!!!!!!!!!! Thanks for the complaints procedure link, i will be using it!  |