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Originally Posted by blacknight  It sounds like Smart hasn't been paying the bills, so I don't see why Eircom's action would be considered as "childish" |
It is childishness. Eircom could, like any proper company should, have easily have made it public that it intended to disconnect smart customers before it actually pulled the plug. But of course if it did the govt or smart would probably have intervened and none of this would have happened. Instead Eircom decided to suddenly pull the plug behind our backs in a stint to blacken competition and make things awkward for them.
I'm certainly not in favour of smarts inability to pay a bill. Had they done so none of this would have happened. But even so , taking a HUGE step in disconnecting innocent customers and businesses like that is appalling. In a way its a good thing this has happened, it shows us all just how pathetic this country's communications sector has gotten and how utterly dependant it is on the monopoly that is eircom and indeed the incompetence of comreg who should do just their and and regulate for once. There should have been a system in place where Eircom could have issued a warning to comreg and people notified by them in advance.
How can any small or medium business be expected to operate in conditions where the monopoliser can just unplug a group of unwitting customers like that?