Quote:
Originally Posted by user  I emailed a formal complaint to comreg regarding the obivious abuse of position from eircom. and got the following reply.
Jean Dwyer
<jean.dwyer@comreg.ie> to me
More options 12:25(3 hours ago)
Dear Mr@@@@@@
I would advise you to lodge a formal complaint with Eircom regarding this matter.
ComReg don’t have any power or remit over how they run their Customer Services, training etc.
There is not a lot we can do about this, you can say that you have been advised by us to lodge a complaint formally.
Regards
Jean Dwyer
Commission for Communications Regulation
Abbey Court Irish Life Centre Lower Abbey Street
Dublin 1 Ireland
Telephone 1890 229 668
Fax +353 1 804 9680 Telecommunications, radiocommunications & postal regulation Ireland - licenses, mobile masts, fixed wireless access, telephone numbering - Commission for Communications Regulation
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Wow, I wasn't expecting such a lazy reply from ComReg. This reply just asks more questions. If ComReg cant even issue a simple complaint to eircom then what on earth are ComReg here for? So far its apparent that they're only purpose is to give out information to the public, nothing more. From reading the many forums around the place it would also seem they play a secondary role as Eircoms lapdog.