I replied to ms ****
Quote:
Dear Ms ****,
I am surprised at the reply i got from you did you read my email or is this an automated response ?
I never made any reference to eircoms customer service, My complaint is with Eircoms abuse of position and calling me on another account(work) regarding my smart account(home).
They should never have called me as doing so is at least a breach of data protection as the information used was never collected for this purpose.
.
There are a number of issues here
Does eircom have a database of smart customers
Did the other service providers have the same list
Who supplied the list
If Eircom were the only ones with the list this is unfair to the competition
Now that's just some of the issues
Now do you want me to do the rest of your job for you or are ye going to do the job you are placed there for.
I am sick of Comreg being a lapdog for Eircom.
Get up off your bums and do something with the sham of a communication system we have in this banana republic.
If you don't have the power to do anything lobby the minister for more powers so you can do your job efficiently.
I look forward to a proper response to this email with the news that you have done something about this farce.
Regards
USER
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This is the reply i got
Quote:
Mr USER,
Please be advised that ComReg do have limited powers in the market and we will do what we can to assist the consumer as best we can.
With regard to your recent email to me, I will take note of the comments you made and issues raised. As soon as I have any more feedback on the matter, I will let you know.
Regards.
J*** D***
Commission for Communications Regulation
Abbey Court Irish Life Centre Lower Abbey Street
Dublin 1 Ireland
Telephone 1890 229 668
Fax +353 1 804 9680
Telecommunications, radiocommunications & postal regulation Ireland - licenses, mobile masts, fixed wireless access, telephone numbering - Commission for Communications Regulation
Visit our consumer website at Update - Notice for all Smart Telecom customers - ComReg
The information in this email is confidential and may be legally privileged. It is intended solely for the addressee. Access to this email by anyone else is unauthorised. If you are not the intended recipient, any disclosure, copying, distribution or any action taken or omitted to be taken in reliance on it is prohibited and may be unlawful.
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As she said herself
"Please be advised that ComReg do have limited powers in the market"
Please remember this when the bertie, enda and all the cronies from dail eireann come knocking at your door looking for a vote.
Wasters the lot of them.
This now imagine what it'll be like if Ryanair manage to get the grubby little paws on Aerlingus.
We won't even be able to escape........