[howfast]

After about a month of looking for the response from Eircon to the linefault logged by BT TS I got a call to tell me my BB problem was now fixed. Strange I thought when I was still experiencing less than optimum DL speeds.

They asked me to try their standard ftp.esat.net DL test but I could only get about 200KBs, a good 2MBps TS exclaimed. That’s right but I pay for a 3MBps I said, TS agreed and again came up with the ‘when all else fails tell the customer his line can’t take 3MBps’ approach in the hope I would say o.k. downgrade the service.

No such luck TS I have had BB for over 18 months now with a rock steady 2.65Mbps DL speed until about 2 months ago. I told him that something has changed on the Eircon side and I wanted it fixed.

When pushed TS admitted that the Eircon engineers report on the fault stated ‘the fault had cleared when they were testing the line’.

I know this is techie speak for ‘I don’t know what was causing the fault and I really haven’t a clue what I did to fix it but it seems to be working now!’

Pulling my hair I could only ask that another line fault be logged in the hope the Eircon will realise I won't go away but if this fails I think its time to do a bit of investigation work and obtain phone numbers for the relevant managers in both BT and Eircon.

Then they'll find out the meaning of the saying 'the squeaky hinge gets the oil'.


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