[howfast]

Hi All

Nice Eircon line engineer [same one who fixed my line fault before] rang about the line fault logged by BT TS, explained my problem i.e. paying for 3Mbps and getting less than 1Mbps. He checked the line and guess what – yes it’s testing perfect and he then said “there’s no reason why you should not get full speed on that line.”

I started to query the fluctuating noise margin [SNR] on my line as a possible issue but I soon suspected this engineer knew his stuff in relation to PSTN but was not upto speed in relation to BB.

All he could offer me was the suggestion that maybe the speed problem was caused by the numbers online at the time. After that the only prospect was for me to get back to customer service and so the circle begins again.

Perhaps contention is the problem but whatever the contention I should not be getting less than 2Mbps when I pay for 3Mbps and degrading my service to the 2Mbps package is not the solution as contention on that is twice as bad at 48:1.

I’ll try BT TS again though I suspect I’ve probably a better chance of winning the Euromillions than Eircon BB responding in a proper manner but then if I win the lotto I would be able to afford an uncontended service [dream on].


Howfast