[howfast]

Hi All

What ever about their inability to get Eircon to rectify my DL speed problem, at least BT TS has not forgotten their promise to call me back when they had something to report. Unfortunately, I have had more detail from the local Eircon phoneline engineer than BT seems to be getting from Eircon.

After some friendly discussion on the matter TS, declaring that their line prequalification test shows my line as only 1Mpbs capable, make another attempt to get me to downgrade my account to 2Mpbs. However, TS does admit that the prequalification test might not be accurate as notwithstanding my current problems I can get over 1Mpbs and had been getting 2.65Mbps previously.

It does appear that front line BT customer service does not have any clout with Eircon because when Eircon gets a speed fault logged they appear to immediately assume it is line noise, pass it to the local line engineer and when the line checks out ok they report no problem back to BT. Eircon don’t seem to want to look at their DSL equipment, at least not on the basis of a line fault logged by BT TS.

TS did admit that as Eircon don’t allow BT access to the exchanges or the DSL equipment they were pretty much reliant on the reports coming back after they log a line fault.

In the hope that someone in BT TS has a contact in Eircon BB wholesale I asked to have the issue escalated to a BT TS supervisor but they don’t come back to work until 4 Jan 2007.

I’ll now make it my New Year resolution to wage a campaign on the suits in BT and Eircon who are happy to take my money without ensuring I get the service advertised and paid for.

If anyone has any relevant contact names and or numbers I'd appreciate a post or a PM.

Howfast