I was onto BT tech support a week ago for near an hour, started off with the guy wanting me to check my router connection speed in its settings, so I said whats the point as it always says 3MB, what reply do I get, it seems fine then and you've no problem
So I go to him that I've been running various speed tests and tried downloading the BT test file and was only getting download speeds of between 50 - 70KB/s. Ended up having to do that all again, then onto connecting up another router, to my surprise I get the same result .
Then he comes up with an answer to the problem, "we'll downgrade you to 1MB as your line doesn't seem to support 3MB very well and that will solve the problem". I'm like how does this solve it, I have and pay for a 3MB service and expect to get what you advertise and I pay for, besides even if I opt to downgrade I'm still not even going to get 1MB as my speeds are below that. Then he goes to me "well what do you want me to do", I replied "fix the problem, what else" . Conversation ends up with the usual, we'll ask for a test to be carried out on the exchange.  |