[howfast]

Originally Posted by O'Prez

this problem is relatively new. It's never disconnected before and I've been with em for a few years now. What speed is your connection?

Hi O'Prez

UTV do not have their own network infrastructure, they resell the Eircon Bitstream product in the same way that BT, Perlico, Imagine, Gaelic Telecom, and Digiweb do. So I’m not surprised that others besides UTV are experiencing the same disconnection issues in your area.

I have the BT 3Mbps package and I had a disconnection issue which only arose after about 12 months of exemplary service. I figure it must have been down to the exchange reaching max capacity and in order to keep bandwidth available I was being disconnected when not actively surfing.

BT TS could not explain the reason for the disconnections, sometimes as many as 30–40 per day, but I discovered that my modem setup was configured for ‘connect on demand’ with an idle time of a few minutes. I got BT TS to talk me through setting up the modem for a ‘nailed up’ connection after which the problem never resurfaced.

I’m not sure what make of modem UTV provide but you should check the modem setup and try deselecting ‘connect on demand’ in favour of ‘nailed up’, ‘’keep alive’ or whatever it’s called on the UTV modem.

Howfast