[jonathanlowe]

Originally Posted by daveypjd

Patience has finally run out with Callidus and I am considering demanding a refund. Problem is do I continue to pay for a crap service or have nothing.

I'm connected since mid February of this year, the service has been so good that I often regret that I bought into the service at all. No service for most of paddie's weekend then last week end no service from mid Sat until, the problems have gone on and on. Now the service is really slow, been on to them again. Mind you when I do phone up somebody answers, is that just beginners luck

When Callidus's engineer installed at my home he used no allignment equiptmentjust good old eyesight.

That would appear to be normal, did he not have his laptop with him, he uses that and the setup software for the bridge unit to get the best signal quality.

A cable was then run to a POE unit with another to my PC(No other hardware). He than changed the IP address on my PC to the 10.x.x.x range with a 255.255.255.192 mask. My concern is that I can quite happly change the IP address and the connection still works(when it happens to be online).

Well that's what happened to me, you perhaps used my IP address on your own PC thus blocking me for a while, until you changed it back. While your not supposed to be able to see any machines on the other side of a bridge, they don't always work as they should. When you changed your PC's IP address you used someone elses address and blocked them when they wanted to use the system, turned on their PC.

Also I have noticed of late that the connection of seems usable in the morning but during the evening peak time totally worthless. Average of 20% ping loss with return times often peaking to 1500ms.

Have you tried pinging internally or doing a tracert <address> to see where the slow times are. I found that the slow times were in the public ares not within the Callidus WAN. tracert will give you the ping times for each hop of the route, I found that it's the external hops that took the longest time.

Please advise if any of this seems strange.

By the way connection was offline this weekend 24th & 25th Mar. I am convinced that they disconnect over the weekend to conserve bandwidth or am I just cinical.
Thanks

I think you right to be cinical. The public address that I seem to be routed through has been blacklisted, I wonder why. What annoys me is there appears to be redundantsey built into the system, if I fail to make a connection one way they don't alocate another route which would be normal practice. I suppose Callidus are only renting very little bandwith, if they are too successfull they quickly run out of bandwith, however they next option is to expensive with their small client base.

I'm sure someone will call me all sorts of egit for the above rubbish but there may be some sense,
Jonathan