[toloko]

Well I can confirm every word and even add more.

In shortcut I can say NTL is the worst company I was ever dealing with in my life.

So I had there service for about year and it was fine, I mean never was 6 mibs but 2 was constantly, till they merge.

After they merge my signal SNR dropped to 21, where around 30 is down norm limit and to service work normally you need at least 38. I had 43 % of loss on ping to NTL gateway, internet stop to work it was February. So I called them and they asked me if blue wire is connected to modem, well in my case RJ-45 are grey and I am network professional so it was.

After some time of calling them around 12- 15 times they said they will send tech to my home. Well tech came and said what I already knew quality of signal is too low. He said that he will inform L2 tech and in week or two it will be fixed. After 2 weeks it was very same or maybe worst so I called again and they told me they need to send tech to my home. I said but tech was in my home problem is not in my home problem is signal you deliver to me. They said they can’t say they need to send tech to my home I said ok. So again tech come and he said your signal is no good I will inform L2 tech I said OK. After to weeks no improvement, so sent them emails with screenshots of beautiful ping with 40 % of loss. No answer. I started to call again and they told me that they can send tech to my home.

Lol do you remember “Brasil”.

So I realised that they don’t have CRM system they don’t know what I am talking about and communication with them is waste of time. Because my contract was year contract and was due to finish I said to myself well I hate to admit it but its time to take Eircom. So I did.

My contract was finished with them in April so I paid last bill and ordered Eircom. In May they sent me next bill saying if you don’t pay we will disconnect you. I was like there is noting to disconnect you disconnected me already on the beginning of February so I ignored it. Then in June they sent me next bill saying if you will not pay we will disconnect you, at this time Eircom was working in my home second month. In meantime few people from them call me saying that I am eligible to something I told all of them please disconnect all I don’t want it. I never realised it was their heavy marketing action and this people are just temporarily employed students with no contact with accounts.

So when they sent me 3th bill saying if u wont pay we will disconnect you, I realised that it might take them next year or two to realise that my contract with them was finished in April.

So I called them, during waiting nice voice was informing me that their product is so popular that they can’t answer my call now.

I said that I want disconnect their service on the beginning they ware not sure what I am talking about again and was asking me if I want connect I said no I want disconnect.

Lady told me ok I will transfer you to cancellation and she hung up.(sic)

So I call again and said please transfer me to cancellation lady said I am transferring U and she hung up.(sic)

After 3 attempts like that I called and said you don’t transfer me nowhere and I want talk to cancellations they finally transferred me. Guy from cancellations asked what I want to do I said I want cancel my account he said “Wait a second” and he hung up.(sic)

***sic***

Well I guess I need to send them official registered letter.

Any way If u want to have problems choose NTL.