Quote:
Originally Posted by Sean  Looks like I've run into this problem vice versa with BT. When I switched to Digiweb (including signing the DSL transfer form) and started receiving my bill from Digiweb, I thought that was it, since I remember Digiweb telling me that my BT account would have been cancelled once the DSL transfer went through. Now, I just after getting an €80 charge on my credit card from BT again. 
So, now I'm not sure if it is BT's fault (for not cancelling my account), Digiweb's (if they did not get BT to cancel my account) or Eircom's (such as never actually making the DSL switch). For now, I e-mailed Digiweb's billing asking them to sort this. |
Hi Sean
You need to do two things asap.
Fisrt get you bank to cancel the BT direct debit authorisation or you'll find another €80 charge on your credit card in 2 months time.
Second becuse its BT who have charged your credit card Digiweb can't sort it out so you'll have to get on BT Accounts to refund the €80.
Oh and don't forget to mention to BT if they are reluctant to refund that the matter could end up in the small claims court. This often helps concentrate their minds!
Howfast