Keith
How did it go with the engineer? Are you finally sorted? It seems to be my turn to see a major drop in quality of service. I am literally getting DL speeds below 500K at times, especially in the evening when I used to get speeds nearer to 2.9 meg.. Contacted support and sent him screenshots of the speedtests. He suggested I try another PC or laptop to see if it happens with them. It does. Now my issue is if a service call is arranged I could be charged for it if their tests does not find the issue. Problem is they only work up to 6pm and it is after that the problems start. Also note they do not like speedtest results form this site, as they claim they are not accurate.
John
Last edited by blacknight; 30th July 2007 at 04:54 PM.
Reason: support person's name removed at their request
|