Hi Mad Lad
Whatever you do resist the temptation to try the BT connection again!
BT can tell from their system logs when was the last time you used the service. They will insist you pay upto that billing period which I think is not unreasonable.
Get on to BT Billing and ask for a refund for the billing periods after the last one in which you used the service.
If they are not forthcoming don't bother with their sales agents, contact the Head of Customer Sales directly [ring the BT headquarters landline, you'll find the number in the phone book].
I had a problem sorted this way when both BT TS and Sales agents couldn't or wouldn't sort it out. BTW I got the refund I was looking for at the time.
Oh and don't forget to confirm your service cancellation instruction again but this time do it in writing.
Howfast
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