Agree with all the bad stuff re UTV, lately it's been the pits!
Been with them since Sept 2003, mostly OK to start with apart from the connection issues mentioned which happened to me a year or so ago. Eventually I got someone who knew what they were talking about (after numerous calls to support, uninstall, re-install etc, timewasting) then the problem went away.
However recently, the same things have been happening, off the air for an hour last week, DNS issues, low speeds etc.

It seems these problems surface when there are significant engineering changes happening and could ultimately be due to work that eircom (and/or others) are doing in the exchanges or on the backbone, sometimes the ISPs don't get visibility of what's happening and therefore flap around when there's a problem.
From reading these threads it would appear that there are numerous problems with all the ISPs at present, which leads me to think that this could be the case.

Therefore it mightn't be down to the individual ISP, though you have to start somewhere and yes it's frustrating.

Anyone else have any insight??