Some of BT's call center agents are terrible, or at least their system for logging, needs to be addressed. If ever you do business with them again, make sure you always ring back to confirm your instructions with a different agent. That way you can be sure that the job was done correctly in the first place. If the job wasn't done correctly, then you can address it early on and quickly. Never go on one agent's word. The amount of feck-ups is just unreal!
Seifer. |