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Originally Posted by ADSHELL  Obviously not allowing support by any avenue other than phone is a little bit silly but no doubt it saves on cost and allows for them to more measure how much support requests they get a week and that kind of thing for example. I wouldn't be too hard on the front line staff on it though, it's likely to be beyond their control and a decision made at a higher level.
Now come on, do you really expect them to send out paper invoices, it's a waste of time and money and the money can be spent on better areas if you ask me. I am sure if you asked for them they may be able to come to some arrangement? Sorry but if you expect to get paper invoices you should go back a few years in time! |
Are you serious, you ring any business and ask how they give bills to there customers, and they will all tell you by invoice, go back a few years...are you serious. And about the stopping the email support, every major company offer some support by email. I work for a tech support company and we have an email support turn around of two hours...so its nothing to do with money saving or judging the numbers...think about the big picture before you give your opinion!!!!