I live near Rathcoole. It took Digiweb 5 weeks to send an engineer to tell me I haven't got a line of sight. Customer service 2/10.
Had Callidus wireless installed. I have the Home premium package at what is defo a premium rate compared to what I am paying in the UK.
You guys are getting ripped off big time over here btw!! With Virgin cable I am getting close to the whole 20Mb broadband speed for less than 20 quid a month. No limits, no problems with P2P, no complaints, excellent customer service - one very happy customer. My Virgin cable modem failed last month. Phoned to report it. A human (nice pleasant young woman) answered my call within seconds. I was promised they would send an Engineer round. Had a new modem installed at no cost within 24 hours. Now that is service!
I am not at all happy with the Callidus service. First it is absolutely impossible to use Skype in the evenings or for most of the weekend. That is what I got it for and I'm not asking for a great deal of broadband. Lately I find that 3 or 4 weekday evenings I can't even get enough bandwidth to let me even check my emails. This lack of service is getting worse. Is there any way to check whether they are exceeding the 30:1 contention or whatever its called? If you want a service you can use whenever you need - avoid the Omnitel cowboys.
As for customer service I suspect they have an expty room filled with ringing phones and no-one answering them. I am repeatedly asked by a machine to leave my number when I phone to ask what the f*** is happening with the service I am paying for. No-one has called back surprisingly enough. I phone the technical helpline and after a few rings the phone just goes dead. In essence I have no way of contacting them to voice my complaint and explain my problem. I will try an email address I found on the net to complain to Omnitel. I will also forward a complaint to Trading Standards or whatever its called in Ireland as I deem the fact that I have no connection for a large part of the time to be a breach of contract. Watch this space.
Omnitel/ Callidus customer service 0/10.
I have no other options as I can't get cable to where I live and none of the other wireless providers have coverage.  |