Outage in Cork

[billygoat]

I've had Chorus in Cork for 8 days. I signed up for the 6mb package. Very good for about 5 hours (4.5 mb download). Then it stopped working. Yesterday, after a week of no service it returned for a day. Now its gone again. Anyone else having the same problems?

[roryohea]

LOL ya. The very same issues as you. 4.5mb for about a day, then all downhill from there. Get out while you still can! I'm in a running battle with the bastards for the past 5 months with no end in sight.

Poll: Are you happy with your ISP?

Theres an idea of what I've had to deal with. Not what you want to hear I'm sure, but maybe it'll help.

[Felim McMahon]

Here is my experience of Chours cablenet broadband:

Mid-September 2006: Joined the service. I specifically asked whether there were any known issues in Cork, as I would be using the connection for business purposes. I was assured that everything was working fine. Things went well for about two weeks.

Sunday, October 1st: The service goes down for the first time. More problems ensued in the following days, with the customer care operator offering the excuse that it had been ‘an exceptional week’. My connection suffered from sporadic drop-outs over the next two weeks, leading me to request more detailed information on what exactly was happening to the service.

Wednesday, October 18th: After a day of constant drop-outs, customer service said that the interruptions were due to a problem in Cork. Chorus had still not called me back regarding my request, two weeks previously, for more detailed information. The internet service remained down for the next three days. A team leader at Chorus’s Limerick call centre agreed that the service was “atrocious”, and explained that there were ongoing and serious problems in Cork, but assured me that they would lead “in the future” to “a first class service”. There was no service whatsoever for the next two weeks.

November 1st: First phone call from Chorus regarding ongoing faults.

November 9th: Chorus have been in regular contact regarding the issued. This usually consists of a customer care team member saying there are ongoing issues, offering assurances that they are looking into the matter, and, lately, stressing that the problem in Cork city has been fixed and that the issues with my connection stem from a more localised fault. No further information. No timetable for fixing the fault. No idea whether the matter has been addressed by Chorus engineers. And still no internet connection.

Summary: I joined Chorus two months ago, after being assured that there were no problems in Cork city. Partly due to what one Chorus customer care team leader described as “ongoing and serious issues in Cork city”, I have had no internet for six out of the last nine weeks. I still have no idea what the fault is or what, if any, action has been taken to remedy the matter.

Sincerely,

Félim McMahon