No more email support

[pamolo]

Did everyone else also notice that Clearwire suddenly has stopped providing email support? Anything I have sent them has been ignored for weeks, and I only get a reply to the effect that I must call them on the phone to get the problem resolved. They do not provide phone support, do not send paper version of the invoices (which are also always late and erratic in their electronic delivery) and they charge 50 euro a month for that?
I must be stupid I signed up with them :-(

Paolo

[ADSHELL]

Obviously not allowing support by any avenue other than phone is a little bit silly but no doubt it saves on cost and allows for them to more measure how much support requests they get a week and that kind of thing for example. I wouldn't be too hard on the front line staff on it though, it's likely to be beyond their control and a decision made at a higher level.

Now come on, do you really expect them to send out paper invoices, it's a waste of time and money and the money can be spent on better areas if you ask me. I am sure if you asked for them they may be able to come to some arrangement? Sorry but if you expect to get paper invoices you should go back a few years in time!

[pamolo]

Originally Posted by ADSHELL

Now come on, do you really expect them to send out paper invoices, it's a waste of time and money and the money can be spent on better areas if you ask me. I am sure if you asked for them they may be able to come to some arrangement? Sorry but if you expect to get paper invoices you should go back a few years in time!

Of course I expect them to send me the paper invoice (or at least something official that I can print out). I get the connection paid by my company, how do you expect me to fill in my expenses if I can't provide a hard copy of a statement/invoice/receipt?
With all due respect, your comment about going "back a few years in time" is a bit silly.

Paolo

[markhitman06]

Originally Posted by pamolo

Did everyone else also notice that Clearwire suddenly has stopped providing email support? Anything I have sent them has been ignored for weeks, and I only get a reply to the effect that I must call them on the phone to get the problem resolved. They do not provide phone support, do not send paper version of the invoices (which are also always late and erratic in their electronic delivery) and they charge 50 euro a month for that?
I must be stupid I signed up with them :-(

Paolo

Your weren't stupid, you just wanted broadband from a relible and trustworthy company...its a pity that they dont know how to run a business in Canada...dont be angry with yourself, cause as you can see from the numbers, there are aload of people who did the same thing. I know I did

[markhitman06]

Originally Posted by ADSHELL

Obviously not allowing support by any avenue other than phone is a little bit silly but no doubt it saves on cost and allows for them to more measure how much support requests they get a week and that kind of thing for example. I wouldn't be too hard on the front line staff on it though, it's likely to be beyond their control and a decision made at a higher level.

Now come on, do you really expect them to send out paper invoices, it's a waste of time and money and the money can be spent on better areas if you ask me. I am sure if you asked for them they may be able to come to some arrangement? Sorry but if you expect to get paper invoices you should go back a few years in time!

Are you serious, you ring any business and ask how they give bills to there customers, and they will all tell you by invoice, go back a few years...are you serious. And about the stopping the email support, every major company offer some support by email. I work for a tech support company and we have an email support turn around of two hours...so its nothing to do with money saving or judging the numbers...think about the big picture before you give your opinion!!!!