The last 5 days

[Rebel]

Hi all,

Well it started last saturday,

No service for the whole weekend due to maintainence...fair enough
An EMAIL would have been nice to let customers know that service
would have been interrupted during this time.
Monday all is back to normal..... then tuesday through till today
I have good surfing speeds and after running the test a few times here
download speed of 2.3megs and upload varying between 250kbs and 300kbs
but when downloading I'm getting anything between 5kbs to 180kbs.
Not once has my download speed remained a constant,it is constantly
fluxuating and timing out completely.I have rang customer care each day
who say they are aware of the issue and their technicians are working on it.

Each day I was told I would receive a callback from a tech but that hasn't
materialised and the usual lies of how service will resume tomorrow.
Never has the phrase "tomorrow never comes" been true.
I am not bashing clearwire for their service because I have had it for
2months and after the first week it has ben great untill last week.

My complaint is the never ending of passing the buck excuses.
As a customer I should not feel the need to complain for poor service
and have to contact them with issues that arise from their service.
I pay my bill without fail and I demand the service I pay for,
for too long customers have incurred extra costs on their home phones and mobiles ringing to complain.
Why do we have pay costs for services not provided???
I propose that you keep records of all complaints and cost of complaining
and(I will be doing this myself) demand to be reimbursed for costs incurred
due to poor service.
When I do cancell my account as I hope to move to ntl soon I will not be
paying any early cancelation fee and I will take legal preceedings if I am charged.

Rant finished.

[i_gothere]

Stop paying bills for bad/non-existance service would be my response.
When they call you for debt collection, offer them a bill from yourself for 'pain and suffering'...

[game4it70]

sorry 2 hear that c-wire r as crap 4 u as me.had the same isssues but was working 4 gaming 4 the last few days now its no gaming but i can p2p.i wiish 2 f..k i could do 1 r another,always the same i can play online r download p2p only 1 but always down 2 them 2 decide when i do.

[inetusrba]

Rebel,

The same story with me.
They just ignore us.
Horrible!!!

Is there any regulation office that we can call or send our complaints.

[mothball]

I have crap-wire aswell but just to add I work for Vodafone tech support and we actually get things done!

just to say DO NOT JUST STOP PAYING BILLS!

I know its tempting but these companies never take people to court they just sell on the dept to a dept collection agency and they go after you, you might say fine I dont care! well you should as if any dept is sold off you get put on the bad deptors list for 5 years and its extremely hard to get off!!

just take them to small claims urself, the judges now a days are very simpathetic to people being bullied by these large companies!

[Rebel]

I might just take you up on that ofer and take them to court,
Since I made the original post my connection has been very good but in the last week come night time I'm averaging 200 - 400 kbs download sped on a 2meg line.The new excuse they offer is that at times my line will be above 2megs and when you add all totals at the end of the month you average out at 2megs.
Now for me that must be the lamest thing I've heard in years,Imagine if a Doctor,Fire service,Health facility or any of our public sevices said the same thing you would lose your reason.What a joke.
I think its time to set precedent and I will look into the matter further or if somebody can point me in the right direction where I can get started,
I think I will contact ol unfaithful first(Comreg) just to prove to myself
that others here who have contacted them in the past haven't been led to believe that they are infact an independant organisation and not slaves to the big companies....................I think not

[foggy_lad]

hmmm 1st thing to do is make a WRITTEN "FORMAL COMPLAINT" to your service provider and must use words "FORMAL COMPLAINT" then give them about ten working days to resolve then if no improvement contact ComReg who might say it doesn't fall within their remit! then check out court services site to download forms for small claims court and you can even apply online now! Cost is €9