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ClearwireOffers a fixed wireless broadband solution
The thread "The truth about Clearwire" has not received any replies for a month. It has been automatically closed as a result. You may start a new thread on the topic if the information in this thread is not sufficient.
It is completely rubbish, do not get any of their packages. You will be greatly pissed off. The 2MB connection is not a 2 MB connection, more like ISDN as far as I am concerned. Yea they are dirt cheap and will get you the router the next day but that is all a load of bull if you can't use the damn thing proparly.
I cannot play any games other than WoW and that is with high pings, lots of lag and I keep getting disconnected.
Stay away from this crowd, their customer "support" is just rubbish. Never reply to you and they don't seem to give a damn about the customer. Always giving excuses... how about this, you ring their technical line to find out that nobody has a clue about the technical issues. "sorry sir, we are completely gobsmacked, will you ring tomorrow, maybe someone might know something..." What a pathetic excuse for a company.
well you will always get one or a few people that are in total twilight zone sort of place , i have been a customer with clearwire for over a year now.
and have had to deal with there customer support on a few occasions due to my own messing around with my laptop ,Admitedly they can be difficult to reach sometimes , but have found that if you send a mail to support@clearwire and state your issue and request a call on a date and time
and they havent let me down yet. more than usefull and always helpfull.
I have been a customer with Ntl Eircom irish BB And now with clearwire and
havent looked elsewhere since.
No excuses for a support team not knowing their stuff.. no excuse at all!
Where paying a huge €49 which is waaaaaaaaaaaaaaaay higer than a phone line for a service which claims it is somthing it is clearly not! It's the same old rip off crap from companies in Ireland! If CW is not for games and dling then they should advertise that and make the price cheeper because if I am paying a huge 49 a month I expect EVERYTHING to be working fine!!
P.S to those leaving CW make sure you cancel before your 12 months is up as they trick you in the T&C's where by you automatically enter a new contract for 12 months when your old one is up! This is NOT standard practice for Irish companies and is purly CW being as devious as possible and ripping you off for as much as they can!
I completely agree. This clearwire service is rubbish. I sometimes have to wait over half an hour just to open a browser! Does anyone have any suggestions as to how to get out of the clearwire contract? Is closing my bank account my only option?
I completely agree. This clearwire service is rubbish. I sometimes have to wait over half an hour just to open a browser! Does anyone have any suggestions as to how to get out of the clearwire contract? Is closing my bank account my only option?
I wouldn't be too sure how to get out of the ClearWire contract. I intent to deliver the modem back and cancel the Direct debit. They have not at any timne delivered the service they promised and I have been complaining constantly.
When looking up Clearewire on Google it seems like they are well known in courts around the world. To me it is unbelievable that they still are running a company. Maybe it is easy here in Ireland where you will find no consumer protection what so ever.
To anyone who is looking for Internet in Ireland - stay clear of ClearWire.
Yeah, you see I tried to cancel my direct debit but my bank told me that clearwire operate an "originator plus" direct debit, in which case the bank can't stop them taking your money. I was advised to write them a letter asking them to cancel the DD and just invoice me instead. I did that and even still, a few days after they'd received the letter they took my monthly payment from my account... I think at this stage, they're being illegal. I guess I'll just bring the modem back to the shop and go from there.
Yeah, you see I tried to cancel my direct debit but my bank told me that clearwire operate an "originator plus" direct debit, in which case the bank can't stop them taking your money. I was advised to write them a letter asking them to cancel the DD and just invoice me instead. I did that and even still, a few days after they'd received the letter they took my monthly payment from my account... I think at this stage, they're being illegal. I guess I'll just bring the modem back to the shop and go from there.
Keep us all posted on your progress. Actually - we should all deliver our modem back.
Does anyone here know a good solicitor or a journalist?
Call the customer care department,
tell them you want to cancel your account and you will be transferred to the accounting department.
Tell them why you are cancelling your account and they will see how many complaints you have made which is very important to prove your point and not to be subjected to the cancellation fee which is I believe €140.
What bank are you with...as for cancelling your DD your bank has to comply with your wishes since its your money and clearewire has no say as to cancelling your DD.
No company can remove funds from your account or have a say as to what you can cancel.
I cancelled my DD online since I have online banking.
As for originator plus there are some good links and pdf's here what is originator plus - Google Search
Once you write to your bank to cancel a dd they have to comply since its your money and only a court order negates those guidelines
As for a good solictor or journalist I would go with the journalist but you will
need to go to comreg first and maybe you should also consider the citizens information centre to see what your rights are.
Clearwire are a bunch of criminals in my opinion,no service limited information
when being sold your package and money grabbers
Call the customer care department,
tell them you want to cancel your account and you will be transferred to the accounting department.
Tell them why you are cancelling your account and they will see how many complaints you have made which is very important to prove your point and not to be subjected to the cancellation fee which is I believe €140.
What bank are you with...as for cancelling your DD your bank has to comply with your wishes since its your money and clearewire has no say as to cancelling your DD.
No company can remove funds from your account or have a say as to what you can cancel.
I cancelled my DD online since I have online banking.
As for originator plus there are some good links and pdf's here what is originator plus - Google Search
Once you write to your bank to cancel a dd they have to comply since its your money and only a court order negates those guidelines
As for a good solictor or journalist I would go with the journalist but you will
need to go to comreg first and maybe you should also consider the citizens information centre to see what your rights are.
Clearwire are a bunch of criminals in my opinion,no service limited information
when being sold your package and money grabbers
I have just been going through the T&C and I found this interesting part:
You may not use the Service or take any action that will result in excessive consumption or utilization of Clearwire’s system or network resources, or which may weaken network performance, or which adversely affects the performance of the Services for other Clearwire customers, all as determined in Clearwire’s sole discretion. Such prohibited actions include, but are not limited to: using the Service to host a web server site which attracts excessive traffic at your Premises, continuously uploading or downloading streaming video or audio
The bold part is actually interesting because Skype (or any other VoIP) would fall under this clause. And I have been using Skype (trying too that is) and I would in breach of the contract, so I guess they will have to terminate it...
When I got rid of clearwire I noticed towards the end of my 6month introduction that speeds were getting progressively slower earlier in the day and lasting longer into the night.The dip your experiencing is people coming in from work and school and going online...more people less speed.
@jch
I don't believe that any voip would fall under those terms since its an option and not a necessity but knowing clearwire they will blame everything and use every excuse rather than admit what a poor excuse of a company they are.
And nor do I agree with any other poster who said ..oh there new and they need time to work out the glitches....they have been operating for years
I have just been going through the T&C and I found this interesting part:
You may not use the Service or take any action that will result in excessive consumption or utilization of Clearwire’s system or network resources, or which may weaken network performance, or which adversely affects the performance of the Services for other Clearwire customers, all as determined in Clearwire’s sole discretion. Such prohibited actions include, but are not limited to: using the Service to host a web server site which attracts excessive traffic at your Premises, continuously uploading or downloading streaming video or audio
The bold part is actually interesting because Skype (or any other VoIP) would fall under this clause. And I have been using Skype (trying too that is) and I would in breach of the contract, so I guess they will have to terminate it...
This is more for all those p2p addicts where they want everything for free
free music free movies free broadband by the sounds of things to if they had there way ,
or which adversely affects the performance of the Services for other Clearwire customers, all as determined in Clearwire’s sole discretion.
This is more for all those p2p addicts where they want everything for free
free music free movies free broadband by the sounds of things to if they had there way ,
or which adversely affects the performance of the Services for other Clearwire customers, all as determined in Clearwire’s sole discretion.
Whats not clear about what this says..
move to China everyone has broadband for free..
P2p will soon be a thing of the past anyway.
Well - the p2p issue is covered elsewhere in the T&C. Using p2p programs for downloading music and other stuff is hardly streaming of audio and video. But listening to radio or watching TV over the Internet is streaming.
Lets not confuse the computer terms more than necessary.
Clearwires reply to my complaint - should I go to IBB?
I am with Clearwire and have been consistently achieving a lot less than the promised 2mb download speed I am paying for. So I complained, by phone, a few times! I finally sent an email last Sunday and from Monday on my speed seemed to improve but is now on the wane again. The speed is fine for my PC but I use my Xbox 360 alot and find it's hard to get a game with a strong signal alot of the time so I have to make a choice on what I play on signal strength, not gaming preference. When I emailed Clearwire I told them that I always have the 5 lights illuminated so signal should be good. This is the reply they sent me -
From looking at your modem stats it seems that whilst the signal you are getting is very strong, it is getting quite a large amount of interference, otherwise known as signal noise. This will effect the download speeds you are able to achieve on your connection and until you can reduce this interference or totally manage to remove it, you will not receive an optimal level of service.
There are many things that can cause interference on wireless networks, but some of the more common include argon windows, lots of tall trees in the area, radio transmitting devices, being in a basement apartment/flat, and lots of high rise buildings that are preventing a clear signal from getting through to a Clearwire mast.
In this case the best workaround our customers can take is to try and move their modem around their place of residence to an area that is not as liable to pick up signal interference. It is best to do this by disconnecting your Clearwire modem from your PC/Laptop and with it plugged into the mains try and move the modem around your place of residence to an area where the signal and speeds seem to be better. Near windows and away from items listed above will give you a much stronger chance of a good service.
Unfortunately the lights on our clearwire modem do not show interference up and just the signal strength, so you will have to try and obtain a faster speed by trial and error as the lights will not be a great guide in this instance.
Is this a standard brush off (I'm not hugely technically minded)? I'm looking at IBB and their 3mb download/upload offer. Would I be better off going with them, especially for gaming?
Any Ideas? I'm starting to get really frustrated by the whole thing. And sorry this post is so long...
I am with Clearwire and have been consistently achieving a lot less than the promised 2mb download speed I am paying for. So I complained, by phone, a few times! I finally sent an email last Sunday and from Monday on my speed seemed to improve but is now on the wane again. The speed is fine for my PC but I use my Xbox 360 alot and find it's hard to get a game with a strong signal alot of the time so I have to make a choice on what I play on signal strength, not gaming preference. When I emailed Clearwire I told them that I always have the 5 lights illuminated so signal should be good.
...
Is this a standard brush off (I'm not hugely technically minded)? I'm looking at IBB and their 3mb download/upload offer. Would I be better off going with them, especially for gaming?
Any Ideas? I'm starting to get really frustrated by the whole thing. And sorry this post is so long...
Well you got a standard answer as everyone else is getting. You, however, got better explanation than I got. Bottom line - this is standard.
In CW defense then there might be something interfering with your signal, but if it has been working before and if you haven't noticed any new building outside your window, then it sounds more like a typical support answer to get you away and run around like a fool with your modem.
We are many customers who, like you, feel that the support could be a little bit more serious. Your problem is too many users online on their network. They simply don't have bandwidth enough...
I have no clue if IBB is better. Have a look in the section IBB and maybe ask around. Those people writing in the IBB section must know.
Broadband - 8kbps download speed - for under €50 per month!
Thanks for that, Think I'll give have to give IBB a go - got home from work at 5.30am this morning (on nights this week) and decided to play a little xbox before hitting the sack. Couldn't do it - apparently my 'broadband' was 8 (eight!) kbps, though to be fair to Clearwire it did shoot up to 90 kbps a few minutes later...
I did get 2mbs a few times during the week after I complained, so I can't really believe this 'signal noise' stuff. And my reciever is by a window, I'm not in a built up area or living in a forest.....
Think I'll call it a day with Clearwire.
i had a clear wire for a some time and it is totaly crapp **** internet ever i got!yeah they do that next day connection and bla bla bla bla but my internet wasn workin properly at all!it works only in 6 00 morning abaut a hour!so what i did i ring them and i sad that i am canceling d-debit with them and i not gona pay no more.then they sad to me that i will have to pay the cancelation fee 120 euros!!!!!!!!i blocked the d-debit by a sending a leter to my bank!so they ring me and i sad that i dont need clearwire no more they sad okey u will have phone call tomrow,and a cancelation started to work!so i was waiting that phone call 2 months (i changed to IRISHBROADBAND and gave that clearwire to my friend his using it atm for free)so when i got that call i sad to theyr agent that i am busy atm(i was in work)can he calll me later he sad okey!that l8r is again 2 months!so idid the cancelation but they didnt disconected me!and still i am waiting for a call where as they have sad will tell me how to send that box back to them!if they wont me to pay for these 4 months and disconn. fee they are stupid1i did save my isp speed tests!and i even recorded some phone calls with them so it is unbeatable provement that i am right!if they will invite me to court i will prove that i didnt got even 1/10 of what they promised!what cann i teel u to do first of all save your speed tests in this page!call them say that u are canceling that stuff and sop they will tell u that u will have more phone calls later abaut cancelations(record them all) then record theyr ignorant phone calls!then send a letter to your branch where u claim that u are canceling/blocking d-debit with them!AND BE FREE!
i had a clear wire for a some time and it is totaly crapp **** internet ever i got!yeah they do that next day connection and bla bla bla bla but my internet wasn workin properly at all!it works only in 6 00 morning abaut a hour!so what i did i ring them and i sad that i am canceling d-debit with them and i not gona pay no more.then they sad to me that i will have to pay the cancelation fee 120 euros!!!!!!!!i blocked the d-debit by a sending a leter to my bank!so they ring me and i sad that i dont need clearwire no more they sad okey u will have phone call tomrow,and a cancelation started to work!so i was waiting that phone call 2 months (i changed to IRISHBROADBAND and gave that clearwire to my friend his using it atm for free)so when i got that call i sad to theyr agent that i am busy atm(i was in work)can he calll me later he sad okey!that l8r is again 2 months!so idid the cancelation but they didnt disconected me!and still i am waiting for a call where as they have sad will tell me how to send that box back to them!if they wont me to pay for these 4 months and disconn. fee they are stupid1i did save my isp speed tests!and i even recorded some phone calls with them so it is unbeatable provement that i am right!if they will invite me to court i will prove that i didnt got even 1/10 of what they promised!what can i tell u to do first of all save your speed tests in this page!call them say that u are canceling that stuff and sop they will tell u that u will have more phone calls later abaut cancelations(record them all) then record theyr ignorant phone calls!then send a letter to your branch where u claim that u are canceling/blocking d-debit with them!AND BE FREE!fcuk em they are worst net provaiders in ireland!and yeah theyr agents is in this page becose they agent told me this place to test my speed!TO clearwire:::::nice rip off boys and girls keep going till someone will shut u down!
I've been on to Clearwire so many, many times, & their service continues to be crap. They've given me all sorts of excuses, & continue to charge me for a service they have never provided on a continuous basis.
copy of most recent correspondence -
Dear xxxxx (Clearwire Customer Care), & Mr Clearwire,
If you would kindly return all of the money Clearwire has stolen from my account, then I will leave it at that, and not pursue this matter any further. Please no more lies!!!!!
Or if you believe what you claim then I’m offering you the chance to purchase my brand new 2007 Lamborghini Murciélago LP640 for a mere £19 000 STG (That’s 10% of the New List Price of £190 000 STG). It’s really a tired 10 y.o. Nissan Primera, but you at Clearwire would seem to believe it could perform like the Lamborghini!!!!!
If, on the other hand, you have difficulty with “STOLEN”, “CHEATED”, “BLAMING ME IN THE WRONG”, TELLING ME LIES”, please feel free to sue me, or attempt to stop me from publicising the fact as widely as possible in the media.
By the way, thanks for leading me to “irishisptest.com” as Clearwire does feature on it!!!
I've been on to Clearwire so many, many times, & their service continues to be crap. They've given me all sorts of excuses, & continue to charge me for a service they have never provided on a continuous basis.
Welcome to the club of frustrated Clearwire users.
Quote:
By the way, thanks for leading me to “irishisptest.com” as Clearwire does feature on it!!!
Funny enough - they lead people in this direction and when you then start to read the forum, you know you are not alone.
You can have a look for yourself, then start hunting for a new job, before they pull the plug on you!!!
BETTER BETTER BETTER STILL - Have a look at the FORUM “Clearwire”, then begin looking for a new job!!!!!!!!!!!!
What??
Quote:
Comment -
With a General Election looming, I vote that we "repeatedly", forward all complaints to as many TD's and media as possible.
Do you really think they care? They would say: we have established the ComReg go to them. And ComReg couldn't care less about Internet connections, because old fashion phones are the only thing they understand.
Maybe I am just a spoiled stupid European, but sometimes it really feels like the mentality here is: "I don't need Internet at the pub." I do not mean to step on anyones toes.
I know it is not the complete picture and the world is not just black and white. Right now the world is just black.
The thread "The truth about Clearwire" has not received any replies for a month. It has been automatically closed as a result. You may start a new thread on the topic if the information in this thread is not sufficient.
...during the day it is around 500 kbps. 
Linear Mode
