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ClearwireOffers a fixed wireless broadband solution
The thread "The truth about Clearwire" has not received any replies for a month. It has been automatically closed as a result. You may start a new thread on the topic if the information in this thread is not sufficient.
I too have a Wireless ISP, I did have CW but it never worked and I changed provider without a problem as the CW service never worked. I just wanted to say that my new ISP is wireless and I don't have the problems others have. When I ordered my BB the company came out to my house to test the signal and run some tests, CW never done that they just sold me the modem in the Fairgreen Centre and I had to install it myself (with lots of help from a friend).
My brother also ordered BB the same time as me and only lives 100mts away from our house but he could not get it as the engineer said that there was some trees reducing his signal. They could not install anyone if the signal was low as it would only give problems later on. I think CW should do the same and send out an engineer to test the connection and signal first, if they had they would have been able to tell me that I could't get there service and would have saved me the hassle.
From what I can see, wireless is very good but it looks like it all depends on the company you use. I had to pay an install fee but my monthly rental is much less that CW, I guess the high install fee pays for the engineer and the better equipment.
[quote=ADSHELL;5545]I happen to have a friend who has Clearwire with no problems, anybody who expects to have a good gaming session on a wireless broadband provider is deluded, whether that be Clearwire, IBB or Digiweb the technology is not designed for that kind of thing it might work but DSL is always going to be better for gaming.
Not all people know that its crap for online gaming, when I rang up to find out about it I said I specifically wanted it for online gaming and they lied saying its "the new thing for online-play". So its hard to get a good broadband service if you buy the wrong one cause the person was lying to you. So you cant say anyone is delluded when their trustin them to tell you what you need to know.
nothin but trouble with clearwire over the last 2months speeds gone to hell and customer care right behind them! i have good? speeds of around 600-700kbps but when downloading anything the best i get is 20-30kbps but when the download starts it runs at 250kbps but drops through the floor within seconds!!
i am taking notes for the small claims court as this is not what i paid for!
These companies all use "Traffic shaping", this works like a bucket with a small feed pipe. You will get an initial burst of speed, sometimes upto your limit(if the contention allows), but after a short time the bucket is empty and your now on drip feed, topping up your bucket at a fraction of your limit.
The P2P connection packets are blocked, using "socks to http" with a subscription to a socks server will get you around this.
You could also try using the "TOR" network, but they wont thank you for clogging it with P2P traffic
You should also know that your being monitored ALL THE TIME.
If you don't like the idea try using "privoxy" along with "TOR", just grab the "VIDALIA" bundle, this will encrypt all requests and responses.
Wireless would be fine for gaming and P2P if the companies had the bandwidth, they don't.
With eircom's huge charge for backhaul, and ESB getting greedy for access to their fibre the providers are tightening their belts.
If enough people complain things will change, with loads of subscribers the ISP's will be able to purchase more backhaul, so low cost crappy access is the first step, it HAS to get better.
Cisco have purchased a WIMAX company recently, the big boys are getting behind this technology, this will improve things greatly.
Hope some of this has helped someone.
Best of luck with your future access.
We should take them to court for false advetising :mad:
When i bought there crapwire I asked was to good for online gaming mainly for the xbox 360 ad they said yes its the best around, so I took it, I didnt get it the next day cause they coudn't find my house, which is dead in the middle of the city centre, then when I finally got it and hooked it up to live I got some amount of lag. For the first day or two I didn't know what was causing it so I asked someone and they siad it was due to my connection, so I rang them up and said I cant use this cause I cant play the games at a reasonable speed, so they said they fixed it, but still happened, they got me to replace the box twice saying it was faulty. But when I got the new ones they still did not work, im setting up a petition to have Clearwire taken of the market, it will be sent to Consumer Affairs and then to the appropiate group. I will ask every one who has had serious problems and are sick of clearwire to sign it because it is not good that a company can charge for a obvious faulty service and claim there is no problem. Stop Clearwire From Lying Petition : [ powered by iPetitions.com ]
spent two months trouble-shooting with clearwire on understanding they would refund if they could not improve the service but then they refused any refund! BLOODY LIARS! SCHEMING LIARS!
spent two months trouble-shooting with clearwire on understanding they would refund if they could not improve the service but then they refused any refund! BLOODY LIARS! SCHEMING LIARS!
I sent them an email cause they said there cutting it of, and i showed them the speed tests to prove how bad they are, whats the odds they dont reply. Fair play for signing the petition, something has to be done about them
I finally got a reply from them and here is what they said "In relation to the problems that you are having with your service provided by us, I would appreciate it if you could inform me of the following so we can investigate this for you, Could you try doing a speed test for us by going to the following address fromyour clearwire connection and let me know what the results are:http://www.speedtest.net(we require you to do the speedtest on this site,asirishisptest is no longer reliable). In addition are there any times when the speed is quicker than others? If socould you give me a rough time of day when the speed is at it's slowest andits fastest? Lastly could you let us know what application you are using to download thesefiles if it is not via your internet browser? If you could get back to me with the above information we can start to look atthis problem in more depth and see if we can get you back up to speed again." I sent the results of my tests to them and typical of them they try to pawn it of by saying that the ispspeedtest is unreliable, they wont even take responsability for their crap service. I know that the results from the test are right because you know when your downloading something from the net. One result was 54kbps for a download speed... there is no excuse for such a bad speed. I could go back ten years to the first few dialup services and it would be better. I email the irishspeedtest people to ask if clearwire are lying to me by saying its unreliable but I know its a good service. Otherwise why would there be so many people using it. Total liars clearwire are.
I finally got a reply from them and here is what they said "In relation to the problems that you are having with your service provided by us, I would appreciate it if you could inform me of the following so we can investigate this for you, Could you try doing a speed test for us by going to the following address fromyour clearwire connection and let me know what the results are:http://www.speedtest.net(we require you to do the speedtest on this site,asirishisptest is no longer reliable). In addition are there any times when the speed is quicker than others? If socould you give me a rough time of day when the speed is at it's slowest andits fastest? Lastly could you let us know what application you are using to download thesefiles if it is not via your internet browser? If you could get back to me with the above information we can start to look atthis problem in more depth and see if we can get you back up to speed again." I sent the results of my tests to them and typical of them they try to pawn it of by saying that the ispspeedtest is unreliable, they wont even take responsability for their crap service. I know that the results from the test are right because you know when your downloading something from the net. One result was 54kbps for a download speed... there is no excuse for such a bad speed. I could go back ten years to the first few dialup services and it would be better. I email the irishspeedtest people to ask if clearwire are lying to me by saying its unreliable but I know its a good service. Otherwise why would there be so many people using it. Total liars clearwire are.
I got a call today saying that my bill is overdue (cause I wasn't paying it on purpose) and they wanted to see if I wanted it to be reconnected, I said no cancel my contract. They said that I would have to pay of the bill first. I said im not paying it but how much was it... its typical of Crapwire they said it was €990 and I laughed down the phone for five minutes. They said what was funny and I said a apart from your crap broadband, that bill you have mysteriesly came up with. I now I do owe them around €350, but there not even getting that. So I said cancel the contract, dont bother me about the bill or im taking the to ComReg over the usless service. They put me through to four different people and in the end they said write to someone something Brown on the quays and say you want to cancle your contract and we will send someone out to pick up the modem. There so crap they know that there customers should and wont pay for a crap service. So you all know what to do now.
Clearwire didn't keep their side of the contract !!!
I cancelled my direct debit for January and sent them an email to cancel.
I have complained to Clearwire many times, but they won't respond to my emails. Or when they do, they completely ignore what I've said, and tell me for 1000th time to move the modem around to "lock into a different base station". I never heard such crap!
So I got an email today, telling me they needed the cancellation in writing, and posted to an address. (And I suppose they'll expect me to pay for January also, even though I haven't been using the modem).
There is no way that I am paying the €200 that they want as a cancellation fee. They will have a fight on their hands if they want to force me to pay it.
Fair is fair. If they were a reasonable company who fulfilled their side of the contract, I would have no problem paying this fee. But they can't suddenly turn around and say that I am in breach of contract and owe them €200. That's just not on!!
.
Last edited by gd2007; 16th January 2008 at 05:45 PM.
Dont pay even for January. You were lied to about the service, its false advertising. I owe them for the months from may last year till this months and there not getting a penny. If you do go to court ill go halfs on the bill with you. You have a better chance if there is more than one. They will back down cause they no its the worts service in the world.
Mark
If you were not paying your bill and were still using the service then I do not see why you do not expect to pay? If the service was so bad you should have cancelled it with them. Unfortunately people in ISP's are not telepathic and have far better things to do than look up every modem on their system every day.
If you owed them €350 you will need to pay that, if you had dis-satisfication with the service you just ring up and cancel it not just let it run and run an then wonder why you have to pay for it. That is entirely your own fault, just because you cancel the standing order, direct debit or whatever it doesn't mean the service is cancelled. You have to cancel it.
I believe they are willing to write off debt if you agreed to pay a percentage of it which they do not have to do if I read it right elsewhere. Ultimately the 900 euro will include the early contract termination fee (This is not unique to clearwire, other ISP's and even Vodafone have the same for their customers) and the charge for the modem if it is not returned to them. If you send them back the modem, they will no doubt wipe 250 off your bill.
Most companies need written confirmation of cancellation nowadays, unforunately in the most part this is due to people having arguments whether they cancelled the service or not, or the date of cancellation. By having copies in writing, this keeps both sides legally covered if either side tries to pull a fast one.
The bottom line is if you used the service since last May you will have to pay for it thats just the way the world works, if you don't want to pay for it yourself you will no doubt need to go to court. Your choice really. and that goes for anything not just internet access.
gd2007
In reference to the other post, if you have a Ferrari on rent from Hertz for example, and you return it in two weeks time, do you expect to not be charged as you did not use it in the second of those two weeks? If you have a problem with the techs why do you not just ask for a manager? Whilst I empathaise with your situation, you have not handled your issues in the best way possible here.
You could be on a base station that is suffering from contention and this could be causing your problems so moving the modem may well fix your problem if you log on to a less congested one. There is nothing wrong with that technical explanation. The trouble is that the vast majority of people expect wirelss services to be as rock solid and as reliable as those using fibre or telephone lines, at this moment in time, it ain't going to happen as it's relatively young technology.
[quote=ADSHELL;8584]Mark
If you were not paying your bill and were still using the service then I do not see why you do not expect to pay? If the service was so bad you should have cancelled it with them. Unfortunately people in ISP's are not telepathic and have far better things to do than look up every modem on their system every day.
If you owed them €350 you will need to pay that, if you had dis-satisfication with the service you just ring up and cancel it not just let it run and run an then wonder why you have to pay for it. That is entirely your own fault, just because you cancel the standing order, direct debit or whatever it doesn't mean the service is cancelled. You have to cancel it.
I believe they are willing to write off debt if you agreed to pay a percentage of it which they do not have to do if I read it right elsewhere. Ultimately the 900 euro will include the early contract termination fee (This is not unique to clearwire, other ISP's and even Vodafone have the same for their customers) and the charge for the modem if it is not returned to them. If you send them back the modem, they will no doubt wipe 250 off your bill.
Most companies need written confirmation of cancellation nowadays, unforunately in the most part this is due to people having arguments whether they cancelled the service or not, or the date of cancellation. By having copies in writing, this keeps both sides legally covered if either side tries to pull a fast one.
The bottom line is if you used the service since last May you will have to pay for it thats just the way the world works, if you don't want to pay for it yourself you will no doubt need to go to court. Your choice really. and that goes for anything not just internet access.
Who the hell are you to tell me what to pay, if I new you I would smack you. They're not getting a cent of me, and the reason it wasn't cancelled before was that they wanted the chance to fix. Which after this amount of time im saying no thanks take it back. I bet the reason your saying that is because you had to pay to cancel your contract and you pissed off that I dont. Take a hit and jump of a bridge...and dont tell me what I should or should'nt pay. And if you used a service like clearwire you would be agreeing that they should'nt get anything cause its a third world service.
The thread "The truth about Clearwire" has not received any replies for a month. It has been automatically closed as a result. You may start a new thread on the topic if the information in this thread is not sufficient.
re 
Are you for real? 
speeds gone to hell and customer care right behind them! i have good? speeds of around 600-700kbps but when downloading anything the best i get is 20-30kbps but when the download starts it runs at 250kbps but drops through the floor within seconds!!
I got a reply from clearwire! 
Linear Mode
