My 50cents worth I have had clearwire in Dundalk now for about 2 months now and the quality of the signal is very poor, even though I have 4 lights(out of 5) on my modem. The connection has actually deteriorated considerably since I got it. Shortly after getting cw bb I tried using p2p and although it worked initially it suddenly stopped after 4 hours and despite adjusting port setting in apps and router am unable to get it going again. Voip and gaming are simply not options.
Having read various forums, here and elsewhere, it is clear that there are many unsatisfied customers of cw out there.
My contribution is this........if a provider has a service that is unsuitable for certain purposes i.e. voip, p2p,gaming etc, then is it not reasonable for this to be made clear at signup? Not everybody needs these features. Some of us do, however. I would assume that the reason many people choose bb in the first place is to avail of such things, or at very least to avail of high download speeds.
I fully accept that no company can provide unlimited speed, service, coverage, and capacity but I strongly resent the fact that absolutely no mention of their policy of blocking of what I consider reasonable usage expectations of a bb customer when I signed up. The product, as I see it, is fit for basic web surfing and checking of email. It does not deliver anything like the advertised download or upload speeds, at any time of the day or night. At times I have wished I had dialup again.
Any contact with customer service has left me feeling like it is somehow my fault - move modem, reboot router, scan for virus/spyware, stand on one leg and recite the alphabet backwards(in german).
My plan is as follows, I will post my results soon........
I am taking my cw modem and parking my car within 100 yards of their transmitter on the Avenue rd. I will then run a speed test and record the results. Should the results be very different from those advertised, I will be cancelling my contract.
I know wireless is less reliable than dsl or cable, I know that it is prone to fluctuations, I know that high high contention ratios can result in bandwith variations but I absolutely never achieve anything that comes remotely close to the advertised speed that I signed up for- that I am paying €40 pm for.
I feel that I have been lied to, conned, and swindled. |