java problem

[celtictiger]

hi , have the latest java software installed but when I go into websites the dialogue box remains blank ie: chat room/ speedtest window.anyone any ideas have the computer 2 years (dell dimension8400) never happened before cheers

[blacknight]

Check that you don't have older versions installed and that your browser cache has been cleared

[celtictiger]

Originally Posted by blacknight

Check that you don't have older versions installed and that your browser cache has been cleared

have done all that but is the same. anything else I can try cheers

[howfast]

Originally Posted by celtictiger

have done all that but is the same. anything else I can try cheers

Hi Celtictiger

You should uninstall all versions of Java, reboot the computer and then reinstall the latest version. If this doesn't work then uninstall again but use Microsoft Installer Cleanup Utility to remove all traces before reinstalling Java.

Howfast

[computerfreak]

Hi,
Uninstall the older version. Then download the full file and install manually. It may fix the problem.