Excel Shortcuts not working

[Chaky]

I have a user that uses Excel a bunch. He recieves reports and assignment sheets from other users as well. Right now, if he tries to double click on a file in an email, it will open excel but not the file. Make sense?

Same goes for a shortcut to a file. It'll open excel, but not the file. However, you can still open the file from "File > Open" option in the menu.

I've uninstalled/reinstalled, ran spyware/virus checks, rebooted, poked and tinkered and I cant figure it out.

Have you guys heard of this one?

[paulmac84]

Does this only happen if he double clicks the file attachment in the email? What happens when the user double clicks a file on the desktop? What email client is he using?

There's a chance that it could be the email client that's causing the problem here and not excel.