digiweb gone to the dogs AGAIN!

[game4it70]

hey all.
i'm on the 3meg metro service.

i've had lots of probs with them before but also some very good service(alas mainly bad).
for the last few days its being getting worse.
started with the odd lag spike.
then they where more frequent.
then web pages started to slow down when loading.
then web browser would timeout.
now its disconnecting and i have to manually put in the "initial can frequency" myself for it to sync up.
here are my last few speedtests

3/05/2007 183 1906 kbps (233 KB/s) 487 kbps (60 KB/s) 56 % 40 ms 339 ms
13/05/2007 182 2005 kbps (245 KB/s) 494 kbps (61 KB/s) 60 % 44 ms 353 ms
13/05/2007 17:58 1205 kbps (148 KB/s) 470 kbps (58 KB/s) 0 % 41 ms 4371 ms
13/05/2007 17:49 539 kbps (66 KB/s) 614 kbps (75 KB/s) 0 % 26 ms 6555 ms
10/05/2007 08:31 2958 kbps (362 KB/s) 441 kbps (54 KB/s) 91 % 16 ms 87 ms
09/05/2007 224 2723 kbps (333 KB/s) 386 kbps (48 KB/s) 68 % 20 ms 335 ms
09/05/2007 223 2906 kbps (355 KB/s) 504 kbps (62 KB/s) 93 % 16 ms 85 ms
09/05/2007 19:24 2336 kbps (286 KB/s) 326 kbps (40 KB/s) 8 % 14 ms 753 ms

thanks or reading this and any ideas what i can do?

[cunnijo]

Hi

It is good to see that someone else is having issues with the Digiweb Metro 3mb service. I see from the connection speeds you show that there may be an issue there, which is more than likely at their end not yours. However if you are also using the phone service are you having problems when you try to call someone and if so what happens, as I am and the company don't seem to want to get to the bottom of it. Mind me asking what Metro service area are you in.

[game4it70]

hi cunnijo,
i'm in d.16. yeah i only just formatted my hard drive so its not spyware or a virus coz it was going downhill before hand.
had about 3 hrs of it losing sync earlier so i had 2 reset it.

ps never used phone service and heres the latest speeds

13/05/2007 23:22 1996 kbps (244 KB/s) 321 kbps (40 KB/s) 51 % 66 ms 573 ms
13/05/2007 20:48 2783 kbps (340 KB/s) 365 kbps (45 KB/s) 89 % 20 ms 85 ms
13/05/2007 20:48 2798 kbps (342 KB/s) 482 kbps (59 KB/s) 89 % 19 ms 99 ms
13/05/2007 20:29 1540 kbps (188 KB/s) 492 kbps (61 KB/s) 0 % 27 ms 1982 ms
13/05/2007 20:27 2929 kbps (358 KB/s) 473 kbps (58 KB/s) 96 % 14 ms 81 ms
13/05/2007 20:20 2771 kbps (339 KB/s) 499 kbps (61 KB/s) 87 % 15 ms 130 ms
13/05/2007 19:42 2808 kbps (343 KB/s) 423 kbps (52 KB/s) 86 % 18 ms 247 ms
13/05/2007 19:29 2420 kbps (296 KB/s) 285 kbps (35 KB/s) 44 % 15 ms 369 ms
13/05/2007 19:28 2800 kbps (342 KB/s) 397 kbps (49 KB/s) 84 % 18 ms 283 ms
13/05/2007 19:11 2736 kbps (334 KB/s) 495 kbps (61 KB/s) 84 % 17 ms 337 ms

[cunnijo]

Thanks for that. However looking at the speeds recorded they in most cases are well below the 2.75-2.93 average speeds for the Metro 3mb package. I live in the Naas area and these are the average speeds I get there. It might be worth calling or emailing their support team to do a modem reset from their end, as you will see average speeds improve after that whatever they can do that we can't. Worth a shot.

Date Download Speed Upload Speed Qos RTT Maxpause
13/05/2007 22:46 2935 kbps (359 KB/s) 437 kbps (54 KB/s) 94 % 20 ms 110 ms
12/05/2007 12:29 2702 kbps (330 KB/s) 481 kbps (59 KB/s) 75 % 22 ms 189 ms
10/05/2007 23:31 2940 kbps (359 KB/s) 477 kbps (59 KB/s) 97 % 22 ms 106 ms
10/05/2007 22:30 2865 kbps (350 KB/s) 465 kbps (57 KB/s) 90 % 26 ms 103 ms
09/05/2007 226 2899 kbps (354 KB/s) 486 kbps (60 KB/s) 92 % 21 ms 107 ms
09/05/2007 21:53 2915 kbps (356 KB/s) 402 kbps (50 KB/s) 94 % 21 ms 92 ms
08/05/2007 21:36 2943 kbps (360 KB/s) 478 kbps (59 KB/s) 95 % 20 ms 118 ms
08/05/2007 20:21 2140 kbps (262 KB/s) 401 kbps (49 KB/s) 42 % 24 ms 447 ms
03/05/2007 21:22 2946 kbps (360 KB/s) 491 kbps (60 KB/s) 97 % 21 ms 138 ms
02/05/2007 21:25 2770 kbps (339 KB/s) 480 kbps (59 KB/s) 70 % 21 ms 331 ms
Total Averages:
2805 kbps (343 KB/s) 460kbps (57KB/s) 85 % 22 ms 175 ms

[game4it70]

[quote=cunnijo;6744]Thanks for that. However looking at the speeds recorded they in most cases are well below the 2.75-2.93 average speeds for the Metro 3mb package. I live in the Naas area and these are the average speeds I get there. It might be worth calling or emailing their support team to do a modem reset from their end, as you will see average speeds improve after that whatever they can do that we can't. Worth a shot.


hi cunnijo.
my average speed for metro is about 2.8 upwards when its working at any time of the day.
i've had many useless dealings with there so called support. they always say its fine on there end (absolute cr@p).had engineers out to swap modem.it worked for a day and then back to useless.
was dealin with a guy up the ladder a bit and after 2 months of giving out and complaining to them/him he at long last admitted there was a fault. LOL got a mail from him saying "they where aware of a fault and it would be fixed in a while but couldn't give a definate date"
no that is as helpful as a kick in the groin.
sorry 4 the rant but a cant face as this cr@p with them again.
regards keith

p.s i hope yours is back working

[cunnijo]

I agree with you with regard to the so called support that they provide. I think that they do not seem to know their own system at all. Everytime you contact them you seem to get someone different and the whole thing starts again. However if you can get a contact name there it is half the battle, as te or she will deal with your case. With regard to engineers I have had them out at least twice and had the modem changed on each occasion. They even changed the radio on the roof on the last visit. At least the last engineer could understand the issue but could not understand why it could not be sorted from Dundalk, when the issue was at their end.
Although my issue is with their phone service and not the broadband I can understand your frustration with their so called support. Maybe a formal complaint to their complaints section or even higher may get some positive action (complaints@digiweb.ie). They have to follow it up and reply to you. I am considering it, as my issue is still not sorted.

John

[game4it70]

hi again.
just tested speed and only got 1.5 download on there test.so i will do a few more and send them to support when asked.
know doubt they will say the usual "we will put you on monitor for 48 hrs" and i say "that has been done before and does not fix my problem"
hehe then they say" your signal looks fine from our end"
at this stage i bite my tongue as i want it fixed but i want to win the lotto also so i'm a dreamer! (more chance lotto).
so i'm gonna ring them soon after i a few more tests. i will keep you posted.

regards keith.

p.s i never bothered with the phone service.

haha i wasnt far off the mark this is what was said when i rang

the usual cr@p was said "we will put you on monitor for 24hs" (never find anything)

"blaming trees blocking line of sight" (yeah its funny that trees can move as in good 1 day bad another)

"it looks fine on our side" (haha what side are they on?)

"i will ring you back tomorrow at this time" (no breath holding from me)

[game4it70]

well all i can say is "i'm shocked"
actually got a call back from a guy i was dealing with in support.
they can see the fluctuations in my signal. e reckons trees are blocking my line of sight. hehe still blaming those poor trees that plant themselves in my way one day and move another.
i have to wait till late next week for a service call.not happy about the wait.by then this will be about 2 weeks of this cr@p but at least the admit there is a fault. (took week last time for them to admit)

will keep you all informed.
regards keith.

[cunnijo]

Keith

How did it go with the engineer? Are you finally sorted? It seems to be my turn to see a major drop in quality of service. I am literally getting DL speeds below 500K at times, especially in the evening when I used to get speeds nearer to 2.9 meg.. Contacted support and sent him screenshots of the speedtests. He suggested I try another PC or laptop to see if it happens with them. It does. Now my issue is if a service call is arranged I could be charged for it if their tests does not find the issue. Problem is they only work up to 6pm and it is after that the problems start. Also note they do not like speedtest results form this site, as they claim they are not accurate.

John