ICE meltdown? - Irish ISP Test - Broadband Forum

Borg56 · #1 (**permalink**) 6th July 2008, 02:05 PM

Anyone having bother with these guys? As far as I can make out I am not the only one. 3 months of agony now, and little or no reaction from them.

Dandyrum · #2 (**permalink**) 7th July 2008, 09:45 PM

I live in Carlow and I am with ICE for nearly a year. In these months, last 7 ( SEVEN !!!!!!!) my service is crap! It started on 19-th of december last year and still not working properly.Every two weeks a tehnician is coming to my house, change the radio with a new one, and still not working. It looks like the guys who suppose to manage and mantain the base station for Carlow-Tullow,sucks! They do a s*** job. My service is a lottery, and it works in waves: it comes and go all the time. Nobody knows why. So I decided to find another provider. I tried in the last 3 years all wireless providers for Carlow, and now I'm thinking to go with UPC. Any sugestions? Recomandations? How are they? Anyone? The bottom line is STAY AWAY FROM ICE !!!!

blacknight · #3 (**permalink**) 8th July 2008, 07:20 PM

Which part of Carlow are you in?

Do you have the option of taking fixed line DSL?

Dandyrum · #4 (**permalink**) 10th July 2008, 07:32 PM

For Administrator

I live nearby KFC. I think I can get fixed line, but my house never been connected to the phone line, and get it connected it will cost me too much, and is the line rental which I try to avoid. How about Irish BB? Are they any good?

cunnijo · #5 (**permalink**) 11th July 2008, 08:59 AM

Hi

You ask if IBB are good? Better read through the entries on this forum about them for your reply and then decide. There are other providers in the Carlow area that I'm sure provide fixed wireless services if you prefer not to go the DSL route. Digiweb is one of them. Their Metro service is available there and according to their website there are some nice improvements on the way. Worth a look.

Bingbong · #6 (**permalink**) 6th August 2008, 04:38 PM

Im having a nightmare with ICE, as is EVERYONE who i know of who has broadband from them. The only answer is complain to comreg and see what happens, but you might as well just use a carrier pidgeon.

A quick search for happy customers of ICe turned up none but it did turn up this.

Ice Broadband steadily becoming even more terrible - Page 54 - boards.ie

Mo' · #7 (**permalink**) 7th August 2008, 01:47 PM

I've been with ICE 18 months now. All was fine until 2 months ago when speed and connectivity became a 'scarlet pimpernel' (now you see it, now you don't).
Numerous emails and phone calls and have only had a tech out here once, to no avail!
Switched to BT today so will see how it goes.

limon · #8 (**permalink**) 1st October 2008, 11:37 AM

Every two weeks a tehnician is coming to my house, change the radio with a new one, and still not working. It looks like the guys who suppose to manage and mantain the base station for Carlow-Tullow,sucks! They do a s*** job. My service is a lottery, and it works in waves: it comes and go all the time. Nobody knows why. So I decided to find another provider

fish · #9 (**permalink**) 28th November 2008, 03:44 AM

I switched to Ice last friday & it is complete crap, I'l have cancel it since i cant even get through to them on the phone & they dont reply to mails sent either....

fish · #10 (**permalink**) 28th November 2008, 03:56 AM

am i within my rights to cancel my direct debt since i cant make contact with
customer care & am only get 30% of my 3megs i am paying for

cunnijo · #11 (**permalink**) 28th November 2008, 09:44 AM

Check to see what terms & conditions you signed up to and ensure that there are no penalties. You are within your rights to cancel the direct debit to them but you must also tell them of your intention to do so. It might make them take notice and do something. You shouldn't be paying for something that is not as described or close to it.

Are ICE the only ISP serving your area? If not go to someone else.

Good luck with it