Digiweb download limit (A joke)

[ihatepcs]

I have the metro basic 3mbdown and 512 up and 30gb download cap

I have been really happy with digiweb until now

So I went over the 30 gig cap by 10 =40 ,fair enough they cut my speedfor a week until the end of the month 12kbs max which meant I could surf but as for downloading a no no ,but I agreed I went over fair

Next month comes and I hope to resume full service but heres the catch theyre bringing that extra 10 gig forward,,So you may think I have 20 to spare NO My speed is still cut a week into the new month "to bring me in accordance with the limit" but after 2 and a haf weeks im stll 10 gig over so the tech said he'l email whoever deals with it but hes not there till tuesday

What a joke they expect me to pay for a service Im not receiving literally
They could have emailed me when I reached 30 but no only when I weny over
There should be an instant cap on 30 but no or even a 1 euro penalty for 1 gig over sumtn like that OR EVEN TAKE IT FROM THE NEXT MONTH

They should not be allowed to cut your speed in a new month to virtually nothing for a while till they decide therefore screwing you out of money


Also hi

[i_gothere]

Dude, I know you prob'ly don't want to hear this. But this problem is not going to solve itself. If I were you I would reject all debit orders from them (call your bank), and begin legal procedings for breach of contract. Now, getting lawyers involved is maybe a step too far, but the problems you're facing is there because the general public accepts this (think of what drops from the backend of a bull after a nice curry)

I say we should stop accepting it.
I say we should name and shame the companies doing these dodgy tactics, and everyone that is subscribed to them reject payment until they listen. WE ARE THE CUSTOMER. They rely on US for THEIR survival - and it's about time they started respecting that.

[citizenkane]

I would not know where to start about my woeful time with this company. Firstly, don't be surprised if your bank tells you that you are not paying them on a direct debit, but that they have your bank details and are taking the money directly. I had to cancel my bank card and get a new one in order to stop paying them.

Why did I want to stop paying them?

- They overcharged me for installation
- They misadvertised in their media campaign (there hidden VAT clause should have been included in the advertised price as it is now after the Irish advertising standards board upheld a complaint). Also, I had to wait 4 months for a connection after they advertised that it was 'available NOW in Dublin, Limerick etc.
- They charged me full price for the months before they had their telephone infrastucture in place.
- The installer and one of their technical advisors both told me I would be getting a telephone handset from digiweb. Later their accounts department rudely told me I was 'mistaken'.
-€5 for a printed statement through the post????????????????? They havent even had the decency to mail me a contract. (email or land mail)

I went out today and bought an Irish Broadband plug and go 500kbs wireless unit to tide me over till I can organise another decent connection. I hope diginet gets boycotted for their bungling, lies and bad business.

[i_gothere]

Well, if they take money directly BUT you signed a direct debit mandate; there's an issue there already.

[ihatepcs]

I cancelled my credit card Hell to f#%"@ if they screw money outta me

Basically the letter outta complaints explains

Say the first month you get metro then use every bit of the 30 gb download limit
You are limited to 1gb everyday there after unless you dont use it

the clock never resets to zero unless you dont use it it, builds up 1 gb a day

Nevermind the fact they cut my speed for 3 weeks for 10 gb I owe thats a month


They call it a good service for letting you go over 30gb


Hey im in favour of good servive going over your limit a little

not when they tell you 10 gb after

and then cut your speed and take it away and the service then after



Money outta me screw ye im gonna try ntl


Even if they did somehow in high hell improve the month thereafter they aint gettin paid for this month


Theyll screw me and you without a blink

[Robin-Net]

Hello Digiweb claimant!,

I just found this forum on the net, because I look for a speedtest to test my restricted DSL XTRA (3MBit down, 384KBit up).

To me happened exactly the same as to you .

They sent me mails, telling me I am over the limit (in my case 40GB) and if I am not going to do something against it, they will restrict it .

On the question why the are going to restrict me and why the counter is not resetted after a month, they told me:

1.) Hi .....

We do not reset the cap. We calculate it over a rolling 30 days.
That means that we look back over the last 30 days and see what the
usage is on that. If it is above your limit, you are warned and then
restricted.

Regards,


2.) Hello .....,

As you are aware there is a limit of 40gb on you account.
If you use 40gb over 30 days every month you will never be restricted.
We operate a fair access policy. If some users are downloading too
heavily they will impact on the performance of other users.
Because of this and for the sake of the entire network we need to
impose restrictions. If you vastly exceed your limit, which is your own
responsibility, your speed will be slowed down.
What you download today will be included in your traffic for the next
30 days and will then drop off.

Regards


3.) Dear Mr. .....

You connection has been placed in restriction as you have exceeded the
traffic allowance for your package.
You have an allowance of 40GB on your package and you have used
50GB.

You can view your traffics stats at any time on
http://mytraffic.digiweb.ie.

The details of the restrictions placed on your account and the calculation
of your traffic allowance are all detailed in ours terms and conditions
which are readily available on the digiweb website.

If you have any more questions, queries or comments please do not
hesitate to contact us at support@digiweb.ie or on 1890 940 405.

Best regard


I told them every time, that the advertising, which they are doing on their
website is "unfair competition" and this is against Irish/European Laws.
The person from Digiweb, who rang me, was first very enthusiastic to help me, but later (after he maybe realised, that Digiweb is doing wrong), he
became arrogant, aggresive and helpless.

Believe me, I know what I am talking about, having worked 20 years in this
Business.

Anyway, I've told him, that their "Fair Policy" is unacceptable in this way and
that there is nothing clearly written about the restrictions in the Terms&Cond.
on the website - so all what they are doing is obsolete.
I also already wrote him and told him again, that I will contact the ComReg, my local TD and of course the "European Consumers Hotline", which is a very good service, to put pressure on European companies, when the treated you unfair. --> Just look under www.europe.eu

--------------------------------------------------------------------------

Hereupon the Customer Service Manager told me in an aggresive way, that
everything regarding the "Fair Policy" was done in conjunction with ComReg
and agreed by them.

Finally he told me, that he will reset the counter immediately because of his good will and that, if it will happen again, they don't do it again, he was told by the technical people.

They resetted the counter immediately - no wonder, because they absolutley
know, that they are unright.

I will contact after the holidays the ComReg and a politician (FinGael) and
tell them the whole story.

Please get in contact with me, if you want to complain together with me
against Digiweb.

You can contact me also under my MSN account:

Robin-Net@Hotmail.com

The more people joining the group, the more success we will have .


In this way, I wish you all a

Merry Christmas and a happy new year 2007


Robin-Net


P.S. As i_gothere already mentioned:

WE ARE THE CUSTOMER.
They rely on US for THEIR survival - and it's about time they started respecting that.

[carig1]

Move to ibb. they have dsl and unlimited usage policy. then maybe digiweb will get they act together.

[BluthBanana]

Was thinking of switching to IBB, because of the rolling Traffic cap. But I've been at 50 gigs now for the past week and they haven't restricted my speed. So, have they upped the limit. Going by the website, it's still advertised as 40.

[Sasco]

They don't restrict you untill you go 10 gigs over your quota, the rolling quota is junk though and I am seriously thinking of moving to another service

[BluthBanana]

Originally Posted by Sasco

They don't restrict you untill you go 10 gigs over your quota, the rolling quota is junk though and I am seriously thinking of moving to another service

Is that it..I'm sure though, before when i went like two gig over, my speed went down to dial-up until i was back under quota..Maybe they changed there policy. I was thinking of switching too, but i've got a very good service from them. BroadBand has only been done twice, ever. And i've never been overcharged once. Plus i couldn't be arsed now with the hassle..

[Sasco]

yeah, I've been watching it for over year and I believe they did change policy, as you say before they used to limit you right off the bat, but now it seems a regular 10 gig (I hit over the 10 usualy!) that will now incurr their wrath. That would be fine if it wasn't for the complete underhandedness of the rolling quota, which they never mentioned when I signed up, or when they introduced it...

EDIT: the speeds are good, I might ring up IBB and find out exactly what they deem "fair" lol

[ihatepcs]

6 euro for 10 gb

Dear customer,

Did you know that you are approaching your usage limit for your current broadband package? You will need to carefully manage your traffic usage in the coming weeks or consider upgrading to a higher package.

If you are a Metro customer you can purchase an extra 10GB traffic allowance for only 5.99 Euros per month by sending an email to upgrades@digiweb.ie or contacting our sales team on 1800 285828.

Please note that should you surpass your traffic allowance Digiweb reserve the right to restrict and slow down the connection to bring you back within the quoted limits.

You can view your traffic statistics via the following webpage:
http://mytraffic.digiweb.ie

Support Team.

theres one thing thing they forgot , the rollback policy and until thats changed il tell them where to go for everything

[Sasco]

Just wondering did anyone else notice that their "monthly" quota limit suddenly was wiped back to 0 (either yesterday or today)? Maybe that new law about false advertising made them change, or just a fluke!

[colin74]

Originally Posted by BluthBanana

Is that it..I'm sure though, before when i went like two gig over, my speed went down to dial-up until i was back under quota..Maybe they changed there policy. I was thinking of switching too, but i've got a very good service from them. BroadBand has only been done twice, ever. And i've never been overcharged once. Plus i couldn't be arsed now with the hassle..

I've had pretty much the same experience.

after getting over the shock that the download limit isn't for downloads but uploads aswell and having the net go down twice in the 1st couple weeks of having it installed.

It's worked brilliantly ever since (3months now) I've not been overcharged,when I go a couple gig over my 40gb monthly allowance they email me & let me know and ask me to slow down my useage and as of yet I haven't had my connection slowed down whatsoever.

Sure I'd prefer a higher monthly limit and to have the rolling monthly system completely done away with so that you can get the equivalent amount of use you would on the top eircom package,which costs about 7/8 euros more but would give you approx,120gb's more download allowance over the course of a year.

Ultimately I hope these companies find a way to operate like they do in my country (UK) and give ppl unlimited traffic allowance for very little.

(in UK you can get sky broadband for 26(38euros) pounds a month,8mb line,no limits,plus sky tv & a phoneline)

[Sasco]

Originally Posted by Sasco

Just wondering did anyone else notice that their "monthly" quota limit suddenly was wiped back to 0 (either yesterday or today)? Maybe that new law about false advertising made them change, or just a fluke!

Aah nevermind they are still practising false advertising!!