Are eircom throttling its connection

[Rebel]

My speed results for today are Eircom are insisting my line is good
Summary Last 10 Results:
Date Download Speed Upload Speed Qos RTT Maxpause
27/11/2007 22:20 1492 kbps (183 KB/s) 252 kbps (31 KB/s) 72 % 11 ms 70 ms
27/11/2007 22:19 2510 kbps (307 KB/s) 290 kbps (36 KB/s) 81 % 15 ms 50 ms
27/11/2007 18:30 1140 kbps (140 KB/s) 259 kbps (32 KB/s) 81 % 21 ms 98 ms
27/11/2007 180 1269 kbps (155 KB/s) 321 kbps (40 KB/s) 56 % 17 ms 471 ms
27/11/2007 17:59 1006 kbps (123 KB/s) 280 kbps (35 KB/s) 67 % 20 ms 102 ms
27/11/2007 17:58 1117 kbps (137 KB/s) 270 kbps (33 KB/s) 72 % 16 ms 95 ms
27/11/2007 17:57 624 kbps (77 KB/s) 247 kbps (31 KB/s) 90 % 3 ms 72 ms
27/11/2007 09:10 2632 kbps (322 KB/s) 297 kbps (37 KB/s) 99 % 3 ms 24 ms
27/11/2007 09:10 2141 kbps (262 KB/s) 290 kbps (36 KB/s) 59 % 3 ms 38 ms
26/11/2007 22:58 2632 kbps (322 KB/s) 253 kbps (31 KB/s) 99 % 12 ms 32 ms

Total Averages:
1656 kbps (203 KB/s) 276kbps (34KB/s) 78 % 13 ms 106 ms

I am on a 3mb line and since last thursday this is the crap I'm seeing,am I surprised no considering who own Eircom and their track record
I am out in south Dublin anybody else experiencing this

[EamonGavin]

Date Download Speed Upload Speed Qos RTT Maxpause
29/11/2007 120 103 kbps (13 KB/s) 12 kbps (2 KB/s) 10 % 123 ms 3219 ms
29/11/2007 11:56 141 kbps (18 KB/s) 26 kbps (4 KB/s) 27 % 212 ms 1252 ms
29/11/2007 106 379 kbps (47 KB/s) 22 kbps (3 KB/s) 25 % 31 ms 585 ms
29/11/2007 09:59 299 kbps (37 KB/s) 44 kbps (6 KB/s) 46 % 34 ms 841 ms
28/11/2007 18:20 239 kbps (30 KB/s) 19 kbps (3 KB/s) 67 % 33 ms 531 ms
28/11/2007 177 98 kbps (12 KB/s) 7 kbps (1 KB/s) 44 % 73 ms 1055 ms
28/11/2007 14:30 721 kbps (89 KB/s) 63 kbps (8 KB/s) 67 % 35 ms 430 ms
27/11/2007 22:37 152 kbps (19 KB/s) 4 kbps (1 KB/s) 6 % 306 ms 1406 ms
27/11/2007 10:18 367 kbps (45 KB/s) 55 kbps (7 KB/s) 30 % 68 ms 898 ms
26/11/2007 21:26 89 kbps (11 KB/s) 7 kbps (1 KB/s) 10 % 138 ms 2254 ms

Total Averages:
259 kbps (32 KB/s) 26kbps (4KB/s) 34 % 106 ms 1248 ms
This what I get from a 1MB line. Queried with eircom and got this;
**************
eircom Limited. Registered in Dublin. Registration Number 98789.
Registered Office - 114 St. Stephen's Green West, Dublin 2.
**************
Dear Eamon ,


Thank you for contacting eircom net Technical Support with your e-mail
dated 28/11/07.

Unfortunately, we can't escalate cases to technical issues thorough
email support.
we can only advise few troubleshooting steps to improve the service but
its not working out then it is advised to contact technical support..

Agent in technical support have to do synch checker when you have modem
on and powercycle it again to check if there is change in synch from
exchange etc.
They also have to check if you are connected at main drop point etc.

They will be in position to assign an engineer to your case and update
on the case

so please contact technical support on 1890260260 option 1 (Lo-Call
charges)

Hope this information helps.


Kind Regards,

eircom net Residential Technical Support.
------------------------------------------------------------
Visit our support site for interactive technical solutions
eircom net Technical Support - Home page
------------------------------------------------------------

Original Message Follows:
------------------------
Why do I think you are being intentionally obstructionist? I do not have
Sky
connected to phone line, I do not have a monitored alarm and I do not
live
in a premises with a pAbx system. Nor do I live in Outer Mongolia. I
have
no intention of paying anything in addition to what is obviously an
already
exhorbitant charge.

I should mention that I work in IT and my pc is properly configured. If
it
is the case that the Passage East exchange is not up to the level of
service
required, then, why can't you say so.

Perhaps I should send my complaint to Comreg. Although, If this is the
type
of crap complainants have to endure, then, Comreg must be already snowed

under.

It is obvious to me that the QoS is a matter for YOU to sort out.


----- Original Message -----
From: "eircom net Technical Support" <helpdesk@eircom.net>
To: "Eamon Gavin" <gavine@eircom.net>
Sent: Wednesday, November 28, 2007 3:42 PM
Subject: Re: CustomerCare (KMM2810187I20425L0KM)


> **************
> eircom Limited. Registered in Dublin. Registration Number 98789.
> Registered Office - 114 St. Stephen's Green West, Dublin 2.
> **************
> Dear Eamon Gavin,
>
> Thank you for contacting eircom net Technical Support with your e-mail
> dated 28/11/07.
>
> In that case ,contact technical support as they have to confirm few
> more things from you regarding monitored alarm, SKY digital attached
to
> phone line or pABX system in premises before they can escalate case to
> engineer in exchange to check your speed on line..
>
> You have to accept callout fees which means if the issue is with your
> internal wiring or your PC you might have to incur those charges but
if
> the issue is in exchanges then its free of cost.
>
> So please contact technical support on 1890260260 option1.
>
> Kind Regards

Sorry about such a long post, but, you can see the eircom attitude. This connection was excellent at first, I was one of the first on the Exchange but it has gradually slowed to a crawl.

[Rebel]

I agree,I'm waiting on Engineers to call out and if they find anything that is my fault and not Eircoms then a fee of €60 is charged to me,
I think Eircom's support service is a disgrace,it took 4 calls and over 3 hrs on the phone to get Cs to escalate to engineering,
I must have gone through every test imaginable which was made even longer by people who's grasp on english can only be described as a 2 year's old.
Me:are you saying b or t
CS; t as in bango
Honestly it was that bad,
I honestly felt that they were deliberately frustrating me so I would hang up.
And the amount of times they asked me to wait on hold whilst they talked to their supervisor was unbelievable,aren't these people supposed to be trained before dealing with the public.

How can customers be anything but frustrated when they encounter such poor service.
Do I blame CS no
Do I blame Eircom yes
You get what you pay for
Comreg is in the pocket of Eircom and other providers and its no use complaining as they will do nothing.