How to trigger Broadband on exchange with Eircom?

[rathbornefxh]

Hi There,
I now am over 14 months in a brand new development in Dublin City. Ashtown/RiverRoad in Dublin 15. This is 5 miles from city centre. The phone exchange that Eircom connected to all the homes is Pelletstown E10 and it is NOT broadband enabled.

We have not been able so far to get any date for this exchange to be upgraded and without first getting a line cannot trigger a request on the eircom web site to do this. Its chicken and egg scenario. Most residents have no real option now as the Cable company (Cablewatch and not NTL) offer what is called broadband but resembles dial up or ISDN at best. They will not install any more homes as their only link to us from a wireless LEAP connection to our estate is at capacity for the number of users. Any digital offering from this Cablewatch and other broadband options seem to hinge on fibre/leased lines into the development area which again seems to be eircom dependant!

I have wasted too much effort in speaking to humans (after speaking to machines first for ages) then decided to use the complaints process via the web and have not been able to progress much further. Its one thing to be the country side and not have broadband via the phone line, but shocking to find so central to the capital city even there its impossible to get any decent broadband option.

Any suggestions on how to chase the phone companies to move on exchange upgrade?!

By the way most apt schemes forbid the errection of mast/receivers like satellite so we cannot put up receivers for Leap/Metro/IBB either!

venting yes, any chance someone knows a good course of action to chase Eircom to move on this appreciated. Is there alternative?!

[Chris_Navan]

You could try your local TD,if you call into one of there offices and explain it to them they will write to Eircom and and send any reply on to you.You can be sure that they will reply to your TD.In the mean time IBB have ripwave at €18.95 a month,it's a samall box wit an aerial that plugs into your pc as far as i know no external aerial is required,I know IBB is not the best but it might do for the short term.

[CLIVE37]

Originally Posted by rathbornefxh

Hi There,
I now am over 14 months in a brand new development in Dublin City. Ashtown/RiverRoad in Dublin 15. This is 5 miles from city centre. The phone exchange that Eircom connected to all the homes is Pelletstown E10 and it is NOT broadband enabled.

We have not been able so far to get any date for this exchange to be upgraded and without first getting a line cannot trigger a request on the eircom web site to do this. Its chicken and egg scenario. Most residents have no real option now as the Cable company (Cablewatch and not NTL) offer what is called broadband but resembles dial up or ISDN at best. They will not install any more homes as their only link to us from a wireless LEAP connection to our estate is at capacity for the number of users. Any digital offering from this Cablewatch and other broadband options seem to hinge on fibre/leased lines into the development area which again seems to be eircom dependant!

I have wasted too much effort in speaking to humans (after speaking to machines first for ages) then decided to use the complaints process via the web and have not been able to progress much further. Its one thing to be the country side and not have broadband via the phone line, but shocking to find so central to the capital city even there its impossible to get any decent broadband option.

Any suggestions on how to chase the phone companies to move on exchange upgrade?!

By the way most apt schemes forbid the errection of mast/receivers like satellite so we cannot put up receivers for Leap/Metro/IBB either!

venting yes, any chance someone knows a good course of action to chase Eircom to move on this appreciated. Is there alternative?!

Pelletstown E10 will have eircom broadband very soon its being installed.
It should be ready in a matter of weeks.
I hope that helps you

[rathbornefxh]

Hi Clive...

Interesting, if you dont mind me asking what is your information based on and is there anywhere we can confirm / narrow the timescale to more definate dates? I only ask as I was told "should be", "could be", "would be" by various operators that I spoke to on many occasions. Needless to say I am a little sceptical as a result and would welcome some positive concrete news.

[CLIVE37]

Originally Posted by rathbornefxh

Hi Clive...

Interesting, if you dont mind me asking what is your information based on and is there anywhere we can confirm / narrow the timescale to more definate dates? I only ask as I was told "should be", "could be", "would be" by various operators that I spoke to on many occasions. Needless to say I am a little sceptical as a result and would welcome some positive concrete news.

I know the person who is installing it there
so you will just have to trust me on that
it just takes time to install and test it.
It on the way

[rathbornefxh]

Well thanks for that info Clive,

if you are able to coax any suggested, or more definitive, timescale from your mate that would be very welcomed as I would then be at the top of queue to get the line operational!...

wonder if when the exchange is finished if it will be unbundled and allow for other parties to provide us the service.. or will that require another period of time to lapse before Smart/BT/UTV can service those on this exchange?!

cheers

[CLIVE37]

I don't think Smart/BT/UTV will be interested in pelletstown
as it is only a small exchange and covers a small area

[rathbornefxh]

small area?... There are some 300 apartments/houses in my specific development, with a further 300ish + in "Earlswood" and 200+ in The Village, not to mention the Ballymore developement at the other end of Pelletstown, "Royal Canal Park" , there are hundreds of homes there.

I suspect that this exchange will be servicing all of this area bound by the River road, Train line & Canal between Rathoath rd and Ashtown train station.

There are hundreds more planned and yet to commence construction too.

So if thats a small customer base what size must it be before those other opertators may be interested!?

Thanks again for your reply. When we bought off plans the cat 5 cabling was in every apartment... its about as useful at a hole in a bucket at this stage!

Regards,

[flyingpinkelephants]

To get some idea of whats realy happening go to WWW.crosscountrybroadband.com (not saying sign up with them)
and www.irelandoffline.com
and read what they say about whats going on with telephone wire Broadband and they only scratch the micro surface of the issue

Also if you look at the RTE 1 Pat Kenny show a few days ago he did an interview with Eircoms head of broadband Redmond about broadband supply in Ireland
some real porky's about getting broadband to 90% of Ireland when xxx events happen
in your dreams might get 50% connected and the rest like you can
sod off......

Eircom is not legaly obliged to supply broadband and for that reason if its convient in that your crappy line is able to do broadband then they will give it to you
but if the line in the future for some reason deteriates and the signal isnt good well you could be a most likely case to abandon and forget about
as it might cost toooooooooo much to fix your line
And other companies rent the lines from Eircom and dont fix them either so if that happens well it sod off time .........
life's a bitch

As for writting to you TD if he is not away on a St Patricks Junket he can make all sorts of nice sounding cooooooo ing noises about this and that
but ultimatly Eircom is a private outfit who will make all sorts of nice sounding cooooooo ing noises about this and that before politly telling him ..........

And by the sounds of it the competition dont sound so keen to invest in your part of the planet

Anyway at the speed of disintegration of the copper wire matrix in a few years all Ireland will be in the same boat as nobody invests in the Matrix and it grinds to a halt and the competition sells off its interests liabilities and exits stage left to mainland Europe where 20mb is becoming the norm
and Ireland can go back to being a Quaint little island
in the wrong arse end of Europe with no funcioning Broadband

Its called capalizm the driving force of the Irish economy that leaves 50% of Ireland Offline or dependent on micky mouse 0.5meg rip wave or 0.25meg crosscountry stuff while Paris and Madrid enjoy 20 megs for €30 per month and 100 megs isnt orbital priced

Donkey donkey he haw speeds is all we can hope for while we depend on Eircom and it crony competition which rent Eircoms lines cause they dont wanna build lines themselfs

Me I got the rip wave for now the cheapest solution what seems to work where I am but seems to be useless in lots of parts of Dublin and I mostly got it cause it is the least price of all the rip off merchants that are touting thier wares
and so if I gonna get my face ripped
might as well pay the least rip off rate of €18.95 per month
and it generaly works for VOIP for me so far touch wood(so tecky that)
so saving the rip off LINE rental €24.18 that Eircom charges
and all the other so called competion charge the same price €24.18

And if you ask them why they will make all sorts of nice sounding cooooooo ing noises about this and that before politly telling you
that even they can charge a different price as they rent from Eircom at tiny wholesale prices
and even they can build thier own lines and exchanges etc
they not going to do that and its easier to rent from Eircom
and blame Eircom for the price
cause if they were stupid eneogh to drop thier prices
they would'nt get the juicy rental prices that the old age pensioners get free from government paying the line rental for OAP
and how you explain passing up sure cash like that to the shareholders

How come they all charge €24.18 for line rental if they competing with each other is the Question I asked the competition Authority
they more ar less told me not thier Problem go annoy somebody else
what do you think we are the competiion Authority or something and here the long list of other department to go annoy

I got a few other posts up if you want to cruise around and get more info

Good luck with your endevours

Flyingpinkelephants

[CLIVE37]

Originally Posted by rathbornefxh

Hi Clive...

Interesting, if you dont mind me asking what is your information based on and is there anywhere we can confirm / narrow the timescale to more definate dates? I only ask as I was told "should be", "could be", "would be" by various operators that I spoke to on many occasions. Needless to say I am a little sceptical as a result and would welcome some positive concrete news.

Hi Rathbornefxh
Any luck with your broadband ? eircom should be up and running now
give them a ring if your still waiting

[rathbornefxh]

hey there... again to save me the endless waiting to talk to anyone that may know somthing have you definative knowledge from your friend that this exchange is up and on the network?