Eircom - Poor Performance 24x7

[damop]

Hi

I've noticed other posts relating to the abismal performance of the Eircom Home Starter Plus subscription from Eircom, and have been experiencing this myself over the past while.

It started about 3 weeks ago, where the performance was reasonably OK, and has gradually got worse. I'm now getting download speeds of 7.31k (according to http://home.eircom.net/speedtest) and upload speeds of 149.12k (according to http://www.abeltronica.com/velocimetro) ....

This is unacceptable for a paid service, I'd be better off on ISDN than having to struggle using this service ....

I have been using then Netopia provided by Eircom, and changed to a NetGear modem for testing, but get the same results ....

Has anybody had any success getting in touch with Eircom in relation to this problem?

Cheers

-damop

[pjti]

I posted on this forum regarding my slow speeds. On Monday, I rang Eircom on Tuesday at 12:45, by today my speed according to the irishisptest had gone from 4.5 KBps to wait for it 150 - 168 KBps , give them a call it certainly worked for me.

Patrick

[irishman4248]

i have phoned about it too.they said an engineer will check it out !!! how long i wonder will it take.my upload is fairly constant it is the download thats the problem. Is the network not able to handle the extra users or what ?
i have aslo done offpeak tests and it does not seem to be any better, maybe because all business computers are left online 24/7

mine has been getting worse in the last week or so !!

[Brown]

If you can get other services switch providers there is really no need why anyone should be paying for the service he is not getting.
i do not think there is anything like customer loyalty anymore these days.
if the company cannot understand what customer service is then it is up to us to forget customer loyalty.
I guess that's why all these other companies are spending a fortune trying to get us to switch.
It took me a long time to make my fisrt switch but ever since then, I switch service providers once am not happy with their service to the one that will offer me value for money.