Eircom no DSL Sync and poor customer service

[stacks]

Hi there.

I ordered broadband from Eircom (2mb - home) a while ago and it was due to start on Sept 18th - which it did, it worked for a day and then I got a "no DSL sync" message on my Netopia modem (flashing light). After being through all the usual 'turn it on and off' etc etc. with customer service I was told that an engineer would have to check it at the exchange and that they would call me. They didn't.

3 days later I called to see what was happening - they said that I would hear from them in 3-4 days. I didn't.

Again I called and my number was taken for someone to call me back. They didn't.

I called again after this time and was told that the real time was '5-10 working days from initial complaint' and that 'those other people were incorrect'. Since it was still within 10 working days i waited to see.

It is now 12 working days and no call/no broadband. Customer support seem to be fairly ineffective once a complaint has been logged and forwarded to an engineer.

My question is this... is there ANY way i can talk to someone at the exchange/an engineer to try and 'escalate' my complaint.

thanks.

[donville67]

Hey! I had the same problem about 3 weeks ago! They tell ya that there is noway that u can get in contact with the engineer and they'll get him to get back to ya! Basically i just threatened that i'll either not pay r leave unless its fixed! Honestly we're paying big money for this! So within about 4-5 days of the initial problem the engineer rang me and said it was all hunky dory, which it was! But put your foot down and it should be all sorted!

[Blaasinspace]

demand to speak to a manager, thats the only way to get anything done

[stacks]

Problem seems to have sorted itself out. I am still going to make a complaint though - 12 working days is far too long to have something like this sorted out IMO. Plus I don;t want to be charged for the time it wasn't working.

Thanks for the suggestions