I rang bt at the end of January to cancel. Grand I though. Got digiweb. Now its crap want to cancel. No problem I thought. I rang bt to order the 3mb broadband and line last Friday. No problem they say. Rang them up Tuesday to see what the story was, surely it can't take long to reconnect the line, after all it was only disconnected at the exchange. They said we will ring you back Thursday, Yeah sure I said in my own mind. So I rang them today, they said oh.....were you not told??? Told what I said. Eh... it will take between 6 weeks and 2 months!!!!! Your having a laugh I said. No it's true. I said okay I'll ring Eircom and get the line with them first to speed things up, then ring bt back when the line is activated. I rang Eircom to reconnect the line, they asked for the old number. They said the line is still active and it was still in my name!!!! I said how could that be?? She said well they obviously didn't cancel. I nearly cracked up. Rang Bt back and they said I have an outstanding bill of over €320.00. They have reference that I, or as they say, SOMEONE rang up to cancel the acount at the end of January, but they couldn't prove it was me, and it didn't say to cancel what. I had Digiweb in by then and have not used the bt line or broadband. I got E-mails telling me that my bill is available to view online, I thought that I was still registered on some automated E-mailing system and thought nothing of it! Until TODAY!!! I asked them whats bt's procedure for claiming unpaid bills??? do they not disconnect the service? Do they not send out a letter? She couldn't answer me she didn't know. So what the hell do I do?? I have the line in, it wasn't disconnected in the first place, Am I fecked?
BT Account problem!!! 
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