I changed to BT from eircom back in 2003 because they were offering far better packages than eircom at the tim. In 05 I signed up for Broadband as soon as it became available in my area. However, like many peaple, I had problems from Day 1 with their horrendous "customer service". Firstly they got my order for 1mb broadband mixed up and instead provided us with 3mb broadband. On top of that they overcharged us by continuing to charge for Line rental which was supposed to be included in the package.
Since we were paying by direct debit, we only noticed the mistake after a while. Called customer service on 3 separate occasions before they finally agreed to give us a refund. A cheque would be sent out asap. 3 weeks and still no cheque. So I called BT and explained the situation again and finally the amount was credited to the next bill.
Now I checked our last bill. Unbelievably they were still overcharging for line rental. I immediately called customer service. Called @ 4:30, on hold for 45minutes so ordered callback which i got before 7. I told the guy on the phone we wanted to switch companies. He said I needed to find out if there would be a disconnection charge if our BB contract had not yet expired. He, apparently could not tell me though how long our contract was for and we would have to contact sales to find out. He said the sales offices were now closed and could even offer me a callback from them the next day. So called sales at bout 11am next day, only on hold for 20mins this time
and was told customer service could tell me how long was left in my contract. so i was just given the runaround and wasted hours on their lame customer service.
Sorry for the longwinded email but I'm blue in the face with this pack of chancers. They offer some great priced packages but beware their customer service is awful and mistakes WILL be made!!
Useless Customer Service 
Linear Mode
