ESATBT

I ordered ESATBT on august 4th and got a e-mail to confirm my order. There website says you will be up and running in 14days? 15 days later no word or package. I rang them and got through after 45min and they said the order was messed up. I asked why no contact me? " we sent you a letter". They said i had to pay €125 charge, no probs passed me through to sales and told thats wrong no charge....couple of minutes after being on hold, sorry my mistake you have to pay €125. I still was not confident about this, but proceded. Then 2 weeks later again, no sign or phone call, so i rang again...56min later on hold i get through the order will be completed on 28/9/05 21 days later even tho the website says 14days. I sent a letter of complaint and got a reply to contact the complaints staff, but suprise suprise no one was ever in only the answering machine. The i get a call from supervisor and he left a mgs, i rang him back twice adn asked him to ring mu mobile. I was waitning a week, no word so i cancelled and now gone with EIRCOM haha.

[Kensington]

Esat BT are well renowned for their rubbish billing system. It took me 3 months to get a free trial set up with them, and to this day I still get threatening letters about non-payment of bills. I used to also get angry phone calls every month threatening to cut off a broadband service I cancelled 5 months ago! I think you made a wise decision, although eircom are a tad on the expensive side, especially considering what you get (8GB cap).

I only have a WO router for a couple of days and the power supply went, so i had to wait a week tog et another. Then i noticed the quality of the line is crap, they say im only on 512KB and i want 1MB so there going to get a engineer to look into it. I had dial up with UTV and never had any probs, so i will see how eirocm treat me and how there service is. I'll prob go with UTV in 6months or so.

[River]

I'm running BT Broadband or as my tech friends tell me over xbox live, esat.net. Anyway, I have a wireless router happily running 3 comps and my xbox plugged directly into router/gateway whatever. I had the Broadband Plus option with BT, and since the upgrade, it's been great Not a jot of lag or anything 'orrible. What's even more amazing is that I'm in Mayo and not in Dublin or some other 'urban' center.

Riv