Last Mile Broadband

[Nutter]

Hi folks,

Ok I am sorry about posting this here but I am just at my wits end. I have been with Lastmile BB for a couple of years now and they have steadily gotten worse and worse. I can only get LMBB and they know it, so now they have become like Eircom. I sit here every evening trying to open these forums and they will not open for approx 10 to 15 mins. When they do open I can read the posts but cannot reply for about ½ hour. I cannot surf the www because everything I surf takes forever. BUT!! It is now 03:15 in the morning and everything works fine. Pages take about 2 seconds to load, forums are about the same. Please tell me there is something I can do about this. I can make a post now really fast but tomorrow it will take me about ½ hour just to get onto these forums. Anyone else in Lastmile got the same problems?


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[Nutter]

Dear Customer,

It has been brought to our attention by a number of our customers that their quality of service has deteriorated.

We have been aware that a small number of our residential customers have regularly exceeded their monthly data transfer limits. As a consequence of this continued abuse of our fair usage policy we have been forced to implement certain procedures to ensure a fairer service for our entire customer base. One such procedure is to implement the monthly data caps as defined in the customer contract using an automated service. This will temporarily restrict heavy users that exceed their monthly transfer limits. The restricted user speed will be 64kbps down 32kbps up to the internet. This is still sufficient for browsing and email and is still faster than dial up. Most other ISP’s implement a similar policy.

During our investigations we have noticed some residential customers with data transfer in the range of 20GBytes to 70GBytes per month, up to 6 times over the limit. This is a clear violation of our fair usage policy. There is no doubt that by restricting such users we can make everyone’s online experience much more enjoyable.

In addition to this we are working on introducing a telephony service and plan to upgrade customers basic service level over the coming months.

The traffic limit for a Residential or AirMax Home package is 10 GBytes per 30 days. This amount is calculated on a rolling 30 day window from the current date to 30 days ago. When a customer’s data traffic exceeds this limit the customer’s account is automatically restricted. When a customer’s data traffic amount drops below 10 GBytes for the last 30 days the account will be automatically unrestricted.

Many of our customers may not be aware of the huge amount of traffic that is been generated through Malware, Peer to Peer (P2P) applications, Spyware, Viruses, Spamming, Unsecured home wireless networks (WiFi Wireless Router), Computer Hijacking.

Customers who are concerned about this should visit makeITsecure and netsecure.ie

Thank you for your co-operation in this matter. This policy’s impact should have a beneficial result for all Lastmile customers,

Lastmile Broadband


Too little too late. I have been with LMBB since they started out. That is the First E-mail I have ever seen from LM Support actually informing us of what is happening and what they are doing about it.


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[.:iE/Dixy]

the one question i have is do you normally exceed the 10gb download limit or it this all a smokescreen for a really rubbish service??

[Nutter]

Originally Posted by .:iE/Dixy

the one question i have is do you normally exceed the 10gb download limit or it this all a smokescreen for a really rubbish service??

Good question. Answer is. I have never exceded the 10Gig cap. It would take me 3 months connected 24/7 to LastMile to actually acheive a 10Gig download limit.

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[Nutter]

All I can say is LOL!





Nice aint it?

BUT!! When it actually does work I get this:



I get that about 10% of the time. 90% of the time I spend online with LMBB it is the former result. My Blacknight result took so long I just left it out. No offence!.

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[jdlongford]

Just completed my 1st year contract with LMBB. I have no intentions of renewing.

In Lanesborough, Co. Longford we have (so far) had no choice; but - bad as the reviews are for 3G - I think I want to be with a provider who can at least employ someone to be at the end of a phone helpline. LMBB have no idea of the concept of customer relations. My close neighbour has had a very slow connection for 6 weeks, and eventually LMBB (after numerous complaints) managed to correct the problem from their Athlone base office. DUH! Couldn't have been done in the first place?

LMBB have implemented a new policy concerning anyone who oversteps their 10G per month download cap. They now run on a 'rolling' 30 day automated process whereby you drop to 64K/32K if you download too much. But if you want to see how much you have downloaded you must invest in a 3rd party utility to display your transgressions. How hard is it for an ISP to show a link? Others do.

Ireland-in-the-sticks is still a poor relation in broadband and providers like LMBB are providing a service that would be unacceptable in most European states. Wish I knew who to complain to...

[Nutter]

I totally agree with you. I had the same problem for the last 11 weeks. Then it goes great for a while after doing a lot of complaining and then goes back to what THEY call normal LOL! Silly buggers!