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The thread "IBB Employee willing to answer questions..." has not received any replies for a month. It has been automatically closed as a result. You may start a new thread on the topic if the information in this thread is not sufficient.
Yup, genuine(disgruntled) employee. I see loads of threads so Ill just make one to suit all, any questions Ill answer to the best of my knowledge so you can use the info in ur arguements with IBB so whos first?
Have irishbroadband introduced traffic shaping/port limiting? I have noticed a severe limit being put on traffic on my 2mbit connection. Webpages etc at full speed. But try do something on a none standard port then it limits to 5k. Msn remote assistance impossible to use. also seems that bit-torrent is blocked too. Looks like its time to change providers if they have implemented this and lied on their website that they DO NOT traffic shape or port limit!
Well can u explain why i am getting 1.8mb each way on the speed test? Webpage downloads fly at max of the connection? But yet anything else on any port like ftp etc is limited to nothing? Is there a problem with my connection or what?
I cant to be honest, perhaps its a software issue on your pc(ok far fetched). But Ive never had bandwidth problems on downloading from any peer-to-peer or torrent sites. and I use ftp between me andmy friends, some even host.
Well can u explain why i am getting 1.8mb each way on the speed test? Webpage downloads fly at max of the connection? But yet anything else on any port like ftp etc is limited to nothing? Is there a problem with my connection or what?
What sites are you trying?
Try this one. ftp://ftp.mcafee.com/pub/antivirus/s...ne/intel/4160/
I'm in work now so I'm not on my IBB connection but I'm getting about 100Kb/s down from that. If that works for you then it's your sites. If it doesn't then it is either your setup or IBB.
Do you use a router? If so have you tried taking that out of the equation and just plugging it straight into your PC and setting up your IP setting there? Make sure there's a firewall on your PC before you do that though
When I'm home I download using torrents at pretty much the max speed. The ports I use are 60000 - 60010.
On that note though I'm on 2Mb. I got the letter a few weeks ago saying I had been upgraded to 3Mb. I think that was a bit premature. Are they still upgrading 2Mb users or should I ring them.
I forgot to mention that I am not a novice user. My NAT, port forwarding firewalls are all configured correctly and traffic is passing through the router no problem. The bandwith is the problem. The issue is the same on 3 machines. Pinging of many sites doesn't show any latency or packet loss problems. I requested a call out which is due today. The agent on the phone said there was a problem with my upload. I cant seem to see that issue myself after testing it extensively. Will keep u posted on developments
I didn't mean to imply you were a novice. But what you've said above about your testing still didn't rule out a problem with your router unless the 3 machines were tested independantly of any router.
It's a 5 minute job to check but fine if you don't want to or if you've done it before.
I'm not too sure how a problem with your upload would mean that you get limited to 5K on FTP downloads. It might affect torrents that are checking ratios but I've frequently downloaded from torrents with just seeders and no leechers (except me) so no upload was happening. Well if the IBB guy is right your problem will go away when the engineer comes out anyway.
Last edited by mickoneill30; 11th December 2006 at 12:42 PM.
Sorry should have been more specific. I did try without the router in place too. Same results everytime. throttling is definately taking place on certain traffic..
The agent on the phone said there was a problem with my upload.
I've been on to IBB today, as I've been having problems with my upload speed as well. Getting approx 1.9 Mbps down and 50kbps up. The result is that the browser times out when requesting pages, and my ftp access slows to a crawl.
While speaking to the agent today, I pinged both the DNS servers and the default gateway. On average there was about an 80% packet loss and at times it was taking in excess of 3000ms for the round trip time. I've tried this with 2 different computers connected directly to the incoming line and it's the same story with each of them.
I've been having this problem for the last couple of weeks, but apparently I'm the first person to report this problem in my area. They said that they would send out someone to look at the high-site, so my feeling is that there may be a problem with the default gateway. They're supposed to call me when they've had a look at the high-site.
Hi Paul what high site are you on? And what area of limerick are u in? they moved me to ballysimon highsite, engineer said only 10 or so customers on it. Site doesn't have big range though. I reckon clarion site is over subscribed and your a victim of contention like I was.
Hi Paul what high site are you on? And what area of limerick are u in? they moved me to ballysimon highsite, engineer said only 10 or so customers on it. Site doesn't have big range though. I reckon clarion site is over subscribed and your a victim of contention like I was.
I'm out in Castletroy, so I have no idea what high-site I'm on. Until IBB started upgrading their 1Mb customers to 2Mb, everything was perfect. Since then, I'm luck to average dial-up speeds on the upload side of things. The strange thing is that my download speed regularly hits the full 2Mbps.
I'm waiting for IBB to get back to me, but I'm not holding my breath.
Castletroy has its own high site according to engineer I spoke to yesterday. And it sounds like your radio is having issues. Is possible your radio got moved or damaged in the recent high winds? I have a feeling thats what happened mine/ But definitely low SNR is your problem. (SNR = Signal to Noise Ratio) I dont know what part of castletroy you are in but ask them when they call if u have line of sight to the ballysimon esb transmitter. Engineer said its not very high so its limited in range. People near by me couldn't get on it. Hopefully they will resolve this issue for you. They are trying to get permission to stick an aerial on the water tower. If they get that then most of limerick will have massive coverage. But they have to deal with planning etc which is a small nightmare in this country. Plus they also gotta deal with the council.
No response from them yet, so I have no idea what's happening on their end.
I'm going to give them another couple of days to check, before I get back to them again. From speaking to IBB, it sounded like they were sending someone out to check the high-site, but there was no mention that they would be sending out an engineer to check my aerial. I'll have to get on to them about that.
Well Uploads have never been a big concern for IBB and its residential customers, they concentrate all that for their corporates who depend so much on it. This could be the reason, when it was installed did the engineer show you upload speed as well.. I doubt it, their told to avoid the issue altogether.
Well Uploads have never been a big concern for IBB and its residential customers, they concentrate all that for their corporates who depend so much on it. This could be the reason, when it was installed did the engineer show you upload speed as well.. I doubt it, their told to avoid the issue altogether.
I got a call from IBB today in which they confirmed that there was a problem with the high-site as other customers were experiencing the same problem. They said that they would be despatching engineers to have a look and fix the fault.
Prior to this I was getting a fully symmetric service and had no problems with my upload speed. When the engineers originally fitted the aerial last year, they gave me no information about the speed of the connection. It was only through this site that I was able to confirm that my speeds were 1mbps as expected.
I would have no problems even if it was an asymmetric service I was getting, as long as my upload speeds were consistent. At the moment, it varies wildly from non-existent to 200/ 300 kbps. It's a real hassle when I have a couple hundred photographs to upload to a website I maintain, and the outbound connection keeps dropping.
Hopefully they'll get back to me with a response regarding the engineer call-out. So I'll post back with more information when I get it.
davieboy.i was glad to read of your problem.not that i wished it on u but i am having the exact same problems.like yourself i am not a complete novice.and in the last week my download from torrents has dropped from 70-100 kB/s
to a pathetic 4-10 kB/s.like all i have read here i eliminated the router .
a clean xp install on a seperate laptop connect directly still showed same results
.firewall checked.port forwarding checked.and yet speed test gives me a 1MB download which i believe .but the torrents and peer-peer seem to be choked
i am living in dublin west
I've been on to IBB twice in the last 2 days. Yesterday, I was told that the SNR was fine and that the problem was my end and to try connecting without using a router.
So I went away, connected my PC directly to the IBB connection - same problem: The upload speed is maxing out at 200 - 300 kbps. I tried this with 2 different computers and the results were the same each time.
I called today, and this time they had me run some ping tests and a traceroute to the DNS server. I've emailed them with the results and I'll have to wait to see what they think.
I'm looking at dsl 2mb-unlimited -fine print states 48:1 contention ratio. I don't plan to get TV,but plan to dl TV programs and sports from a us subscription service +_ 50gb a month.
The thread "IBB Employee willing to answer questions..." has not received any replies for a month. It has been automatically closed as a result. You may start a new thread on the topic if the information in this thread is not sufficient.
IBB Employee willing to answer questions... 
so whos first? 
davieboy same problem 
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