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Nova NetworksRegional wireless broadband provider serving Cork city and county
The thread "Nova networks" has not received any replies for a month. It has been automatically closed as a result. You may start a new thread on the topic if the information in this thread is not sufficient.
I used to have a 3mb connection from them, but the service was terrible for weeks at a time. I would call them and get a few of the typical answers taken from the salesmans handbook. It would be fine for a few days then gradually go back down to about 20k average. Ping times were always high and lantency not great either. VoIP used work, but doesnt anymore.
For the few weeks prior to me getting rid of them, the 3mb package I had was slower than dial up and using more than one application was impossible. I dont agree with them saying they dont cap or place any restrictions on service. It is obvious to anyone in the business what is going on. It is not called throttling because that sounds bad for business, instead the word is priority of service, quality of service and a few other phrases to dress it up as something else. Monitor your own connection with the type of traffic you wish and you will see this kick in very fast. When FTP went to hell that was the last straw for me, it would start at close on 200k/sec the fall immediately to 40k.......30....20k. And contention does not explain this at all, plenty ISP's used hide behind that but no longer attempt to utter those words.
Nah forget it, I wont be a mug for any company who keeps spewing out the same old bumf. They must think people are thick, there is choice out there in the broad band market and people will leave Nova more and more. There is practically an ex-nova group locally, it has gottan that bad. Plenty people complaining and all decided to leave. No pollitically correct reply from nova can change that. If the service was good there wouldnt be such talk locally about how bad they were and still are.
But this is just not domestic users. I know businesses who have constant problems and they get the same old answers. I doubt nova will ever turn into anything special because they do not look after their customers, you know that ones nova, those that pay your wages!
Its a sad example of how a young company with a sparkle and a willingness in the early days to get the job done, now just sit back and get fat. Even IBB now out perform nova in Cork. It doesnt get any worse than that.
i have nove in blackpool and carigaling blackpool is perfect never had a problem there but sinice i got it in carigaling im very very disapointed ive been on the phone every day since more or less and now it has come to the stage that dave has given up on answering my txt email and pms here so im droping his servis to 1 meg and just use that for my wireless and im getting in eircom 4 meg for the same price upload is crap but ill survive.. im told that it is gona get fixed this week about 2 months ago.... dave im sorry bud bud it has come to me posting my unhappyness here witch i taught ild never do,
Nova Networks Regional wireless broadband provider serving Dave McDonald's back pocket and the early demise of his customers through shear exasperation.
I'm afraid its time to say something, I have been listening to excuses for over a year now and have had enough, I am fed up of constant outages, having to sit by my downloads to make them go faster, having to stop downloads to use the web or voip because nova doesn't multitask and the worst of all being treated as though I should be lucky that I get 1K/sec and an hour of BB every day.
There's no point in ringing to complain, if anyone bothers to answer Dave will be on holiday or in a meeting the "technician" will ring you back etc. etc. well the "technician" never ever rang back.
If you are fed up with waiting for downloads start your download it will start and get up to close to your full bandwidth and slowly get reduced to about 20K when it does pause it count to 12 and start again you will get back up to speed continue to do this and your download will reach you in no time.
i had nova for a time and it was working perfect then i moved and it became a disaster ping often were not getting trough or where getting trough but not the data (how ICMP can pass and not the rest)
1 st guys let me tell you out off the crap that there is contention on there broadband and there is filter to limit bandwidth for P2P (got a big download limited on my mule with all required ports open on my side this mention disappear when i moved to smart so no filter is a damm big lie!!!)
i think that there major issue is that the backbone is just not design to be a backbone and as far as i know i think that there exchange is the big problem i knew a guy who was inside and he talk me that they had only one box to do that (for the load balancing forget it)
any way i moved to smart and now ... guess what ... i'm happy
have fun guys ..
Last edited by karlos : 21st December 2006 at 03:41 PM.
I don't know about you guys, but I've found nova to be grand. I have wireless from them Cork city and have been with them for about a year and a half. No major problems for me, got installedd in about 2 days, remember ti was down for about 2 hrs about a month in alright but thats not bad in 1.5 years!!!
I'm supposed to be on a 1M up/down but normally get more. Sometimes at peak it will slow down a bit, but overall getting more than paying for so no worries there for me.
well im so pissed of at dave telling me that he will befixing the carrigaline area time after time then just before the xmass break up geryr told me that it was gona be worked on over that period BULL all over xmass was perfect then on jan 2 ban im pinging over 600 to HEAnet and yesterday jan 6 was a disgrace i sent over 400 packets to that address and every one of them droped.... im switching to eircom soon ill be set up on jan 16 cant fecking wait 4meg for for 89 including vat........
Ya joey, grand for me too. Have it about 4 months in blarney st. no bothers with it. have a 3g card too for travelling but that is slow. nova is fast. works well for me.
brian.
Quote:
Originally Posted by joey
Hi,
I don't know about you guys, but I've found nova to be grand. I have wireless from them Cork city and have been with them for about a year and a half. No major problems for me, got installedd in about 2 days, remember ti was down for about 2 hrs about a month in alright but thats not bad in 1.5 years!!!
I'm supposed to be on a 1M up/down but normally get more. Sometimes at peak it will slow down a bit, but overall getting more than paying for so no worries there for me.
I don't know about you guys, but I've found nova to be grand. I have wireless from them Cork city and have been with them for about a year and a half. No major problems for me, got installedd in about 2 days, remember ti was down for about 2 hrs about a month in alright but thats not bad in 1.5 years!!!
I'm supposed to be on a 1M up/down but normally get more. Sometimes at peak it will slow down a bit, but overall getting more than paying for so no worries there for me.
Joey
are you a politician by any chance, either that or you are only a part time net user if you didn't notice all the outages.
i rang nova again on monday agin he tells me carigalins is going to be fixed this friday... i reminded him that he has been telling me that since october?
and it has taker over 5 mins for this page to load so i can say this and it will prob take another 5 for it to upload
Run a few numbers, nova take e89+VAT each month for 3mb with 50Gb cap. Contention is mute point.
The service is best described by a weekly graph of downtime rather than uptime. High latency, erratic latency and DNS that dissapears made VOIP unusable and web browsing impossible. The email server is on a constant go slow. Time outs were order of the day and night, and the service is not suitable to telephone.
As a business service it is terrible and I would not touch it again if it were 9.99 month. The nova experience is one I dont want to remember and since the move to another ISP their 3mb business offering has been superb. No breakdowns, no breaks in service of any kind, no silly pollitically correct words from the support people, when they return an odd call the odd week.
How anyone can claim the nova service is not flakey cannot be a regular user. Paying 89 a month you would expect a very high quality service and an ever higher level of customer service. nova will never change, fast talking is cheap, unlike their packages that are slow and expensive.
There is plenty options for other ISP's spend your money wisely
I guest most of the poeple here aren't fulltime intenet user by fulltime i mean allway on downloading or uploading or streaming or any other thing that you can do.
the thing is irish isp try to force people to use there broadband like a dialup with the download caps ...
the thingh is no ISP pay for the trafic on there pipe but only the speed so nova is playing the caps to force people to not be on all the time so they can buy a cheap link hoping for that it won't be sawrm buy user...
a friend who have been in novanetwork told me that when he left, the hardware was bearly enought to handle 100 customers and they were using a 5 M line rent to smart ....
I think i need to find new broadband provider. Any suggestion what can get in Rushbrooke, do anyone know if Amocom Net is better
well it can't be any worse can it, I have a friend on Amocom and its ok now it was a bit dodgy but its had money spent on it. He actually went to nova with 2 other people to try and but 1m uncontended after the meeting all he could say was stupid little *y*ng **nt, and if you mantion nova to him today he still repeats that and takes about half an hour to calm down.
I think i need to find new broadband provider. Any suggestion what can get in Rushbrooke, do anyone know if Amocom Net is better
Hi folks,
My first post here and - surprise! - I am a disgruntled Nova customer. I am currently drafting an email to Dave to give them 'one last chance' before contacting Comreg. I suspect I will be disappointed. It would no doubt help the complaint if several people were to put their names to it. If anyone here is interested, please PM me or post here.
Re Amocom: AFAIK they do not cover certain areas in the Links (certainly not me in Chandlers Way anyway!). I have only heard good stories about them though and would change to them in a heartbeat if I could (have a choice between Nova and Nova I'm afraid!). I'm on the committee of the Residents' Association and would also be interested in hearing from Rushbrooke residents who are having trouble with Nova in order to try and get something done about them.
Last edited by Padraig Mor : 25th January 2007 at 02:04 PM.
My first post here and - surprise! - I am a disgruntled Nova customer. I am currently drafting an email to Dave to give them 'one last chance' before contacting Comreg. I suspect I will be disappointed. It would no doubt help the complaint if several people were to put their names to it. If anyone here is interested, please PM me or post here.
you can add my name to that list, I will state that he does not provide the quoted bandwidth, that he has outages that last from Thursday until Monday or Tuesday, that the phone will not be answered from midday Friday untill Monday morning that he does not have contention but just knocks you down to 200Kbs/256Kbs after a few seconds of a download he transmits on channels outside the unliscenced band at 1W way over the legal limit .... I could go on and on and on.
oh yes and he's not best friends with honesty either.
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conection speed 
i can only dream - my speed is around 200k
Right Ted! 
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