dropped connections

[adam.number1]

Have NTL for about 3 years now. Was great until the last month or so. Ever since they announced this free increase in speed to 3MB, the connection keeps dropping. Two nights in the last week we had no connectivity at all and the speed really sucks late at night.

I tried calling customer service but got fed up waiting, especially after the general announcement about the 'national' outage!

Anyone else having trouble with their connection in Dublin 12?

thanks

[dublindel]

I have had NTL since switching from BT nearly 18 months ago. I started off with the 6Meg service which worked well & was fairly stable. BUT.... I have since upgraded to the 20, 18 or whatever Meg service it is supposed to be & it is pure crap now. Downloading anything during peak times is impossible(200kbs), speeds seem to increase during off peak hours (17M highest), but not always. It makes you wonder just how high their contention rates are (17:1 quoted). I use the connection on xbox live but i find myself checking the speed of the connection before i even turn the xbox because ill end up damaging the console due to frustration with lag in the connection. Anyone with similar problems with NTL in the Dublin 16 area?

I'm going down the dreaded customer service route with NTL at the moment, & if they dont get the finger out I will be moving on to a new provider, any suggestions for best provider for online gaming?

[JimmyJoeJohnson]

Originally Posted by dublindel

I have had NTL since switching from BT nearly 18 months ago. I started off with the 6Meg service which worked well & was fairly stable. BUT.... I have since upgraded to the 20, 18 or whatever Meg service it is supposed to be & it is pure crap now. Downloading anything during peak times is impossible(200kbs), speeds seem to increase during off peak hours (17M highest), but not always. It makes you wonder just how high their contention rates are (17:1 quoted). I use the connection on xbox live but i find myself checking the speed of the connection before i even turn the xbox because ill end up damaging the console due to frustration with lag in the connection. Anyone with similar problems with NTL in the Dublin 16 area?

I'm going down the dreaded customer service route with NTL at the moment, & if they dont get the finger out I will be moving on to a new provider, any suggestions for best provider for online gaming?

They've been having teething problems with signal since the upgrade. Bare with them they should sort themselves out quite soon.

You're in danger of damaging your Xbox because of slow online gaming? I suggest you go see someone about those anger issues tbh.

[dnolan]

I have have been having issues with NTL too since i was upgraded to the supposed 20mb package.. speed tests show:
10mb wired direct to the router
12mb wired direct to the modem
2mb on the wireless?

All tests maintain an upload of 1.5mb

Anyone make any sense of this data, maybe narrow the cause of such a dramatic loss in speed when on the wireless?

----------

wireless speed check:

Speed test statistics
---------------------
Download speed: 1855792 bps
Upload speed: 1475528 bps
Quality of service: 47 %
Download test type: socket
Upload test type: socket
Maximum download pause: 201 ms
Average download pause: 8 ms
Minimum round trip time to server: 86 ms
Average round trip time to server: 98 ms

VoIP test statistics
--------------------
Jitter: you --> server: 4.6 ms
Jitter: server --> you: off
Packet loss: you --> server: 0.0 %
Packet loss: server --> you: off
Packet discards: 0.0 %
Packets out of order: 0.0 %
Number of supported VoIP lines: 25
Estimated MOS score: 4.0

wired into router:
peed test statistics
---------------------
Download speed: 10416192 bps
Upload speed: 1476984 bps
Quality of service: 93 %
Download test type: socket
Upload test type: socket
Maximum download pause: 8 ms
Average download pause: 1 ms
Minimum round trip time to server: 41 ms
Average round trip time to server: 49 ms

VoIP test statistics
--------------------
Jitter: you --> server: 2.3 ms
Jitter: server --> you: off
Packet loss: you --> server: 0.0 %
Packet loss: server --> you: off
Packet discards: 0.0 %
Packets out of order: 0.0 %
Number of supported VoIP lines: 25
Estimated MOS score: 4.1

Wired straight into cable modem:
Speed test statistics
---------------------
Download speed: 10937248 bps
Upload speed: 1471640 bps
Quality of service: 95 %
Download test type: socket
Upload test type: socket
Maximum download pause: 18 ms
Average download pause: 1 ms
Minimum round trip time to server: 39 ms
Average round trip time to server: 40 ms

VoIP test statistics
--------------------
Jitter: you --> server: 2.0 ms
Jitter: server --> you: off
Packet loss: you --> server: 0.0 %
Packet loss: server --> you: off
Packet discards: 0.0 %
Packets out of order: 0.0 %
Number of supported VoIP lines: 25
Estimated MOS score: 4.1

[JimmyJoeJohnson]

Line upgrades aren't going to effect the quality or speed of your wireless connection. More than likely someone has put up a few networks in the area (possibly other wifi networks) operating on the 2.4Ghz spectrum (cordless phones, some wireless TV senders etc) that are operating on a similiar frequency or there's something else interfering with either the transmission of the signal local to the router or the reception of said signal local to the receiver on the computer.

Do you notice alot of other wifi networks when you scan for wireless networks in the area?