Icecomms speed problem

[paul.whelan@gmail.com]

Very Impressive alright Yvonne.




Source
ElectricNews.net:News:Midlands to be 'Iced'

Snip
"Our market research has indicated that there is significant demand for broadband services in the Midlands and we are confident that we can provide full coverage. As with our other rollouts, we ensure that the service is available before we announce it. With the quality service and impressive uptime we know that businesses and communities living in the Midlands will benefit from this service," said Yvonne Rooney, managing director of Ice Broadband.

Ice always good for a laugh

[paul.whelan@gmail.com]

Hello all

Just to let you know my service is still dire and I am now told that by today the service should be back to normal.

Why do I not believe these people?

[IceCustomer]

Originally Posted by paul.whelan@gmail.com

Very Impressive alright Yvonne.




Source
ElectricNews.net:News:Midlands to be 'Iced'

Snip
"With the quality service and impressive uptime we know that businesses and communities living in the Midlands will benefit from this service," said Yvonne Rooney, managing director of Ice Broadband.

Her nose must be some awful length now. What a lie.
The only reason they are targeting midlands is because there is no other provider there.

The truth is ICE need a captive customer base. They need to find areas with zero competition or they wont survive. If any of their customers could go elswhere they would in a flash. If anyone went to an Ice area and provided proper broadband they would instantly clean up ices customers.

We had Digiweb calling door to door the other day, actually telling us about the Ice problems and asking us to check our speed and if we would be interested in moving over to them when it was available in our area. He said They will cover anywhere that can be seen from Naul hill or that general area.


3 months ago i would have said no, but these days i would welcome digiweb with open arms. Ice has become the worst ISP in the contry.

[mick_irl]

Speeds for us still up and down more often than whore's knickers.

Anyone notice an improvement or hear anything from ice since?

[Bercon Forklifts]

Performance here is still as it should be, and working reliably. I know that's no help with the problems you're hitting, but I can only report it as it is.

As the thread is getting personal, and I'm being attacked, I'm dropping out of this discussion at this stage, I've better things to do with my time.

If ICE are using unlicensed links, then they have a problem that they need to get sorted, FAST, but the same comments could well apply to many other service providers, the entire spectrum allocation situation is a massive mess, and not being well handled at all.

It will be interesting to see how this develops. Hopefully ICE will get it sorted.

[adamant]

Wrote a email to Yvonne MD On the 15 nov and was told that tech director would look after it as priority but still nothing as yet.Typical ICE response.My account is up in early Jan and I am logging all drops below Contention rate as its a breech of contract and then I am hitting them for credit . If that does not work its off to Comreg. By the way I will miss Brecon and his off peak speed tests.

[tomra01]

Just to report that since I switched to eircom on the 14th, I've had terrific performance. Its been so good that broadband has dropped out of my thoughts altogether. I've just done a bandwidth test and am getting 2.63 Mbps download, at the time of day that Ice is at its worst.

Meanwhile I've now told Ice 3 times that I'm cancelling the service, and I'm still half expecting the direct debit to be taken from me this month.

It must be a demoralising place to work - you could be the Ronaldinho of your job role, but you're playing in a Conference League team.

So, imho, if you have a choice, go for eircom. Cheaper, better, no dramatics.

[John Mc grath]

The only way that you can be sure that your direct debit is stopped is to contact your bank and get them to stop it.

[mick_irl]

We reached a new record low today on the speed test.

2.31k down
???k up

39336ms max pause

[IceCustomer]

Speed has been fine the last few weeks for us.
Pings are spiking to about 1000 ms so VOIP is terrible.
Cant use voip at all really.

Use Pingplotter (free version) for traceing your route and determining packet loss. Set it to do about 1000 pings at a rate of 1 per second and you'll see where the problems are.

If you google ping plotter you'll find it.

[adamant]

At the moment speed is @60Kbps, well below contention rate at worse.I have just wrote email to comreg as I think this service we are receiving is a breach of contract.I will let you know how I get on.

[adamant]

I eventually contacted comreg.Got a email that they would ring Ice ,requesting they contact me.That was on the 6th.But guess what still no contact.By the way on the weekend service was little to none.Could not even bring up google.ie.Timed out. How is everybody else getting on at the moment?

[i_gothere]

They're gonna ring Ice and ask them to contact you... cute. What should be happening, imho, is you get asked for correspondence records and they demand the answer from ice. But I guess that would make them do their jobs... something they seem to be paid NOT to do.