Been with them for over a year now, initially on the 512/128 now on 1Mb/512 unlimited.
Would agree with the contention issues, during the day 700-800 possible early evening drops to 400-500 (sometimes down to 200 down 80 up) 2am til 6 maxes out at 1000 plus
Trees etc can (and do) effect signal particularly evergreens. But so far I havent experienced this issue myself.
They route out through Packet Exchange in the UK so google etc incorrectly assumes you are in the UK.
9-5 helpdesk is fair enough although you may have to ring a few times. out of hours is non existant. As in there is NO out of hours support. And have a guess when 90% of outages occur?
But allowing for that, haven't had any major issues, uptime has been acceptable, helpdesk has been very helpful when rung, and pretty much does what it says on the tin (barring reduced speeds at busy times).
All that said, as an alternative to dial-up no competition. If you have DSL available, then given their pricing, zero out of hours support and contention ratios (or more properly apparent contention ratios as I can only guess working on perceived speed drops during busy times) take the DSL route.
For the rest of us mere mortals living in areas where eircom hasn't upgraded exchanges or living outside the DSL range, then they are a Godsend and if it wasn't for the like of them I for one certainly wouldn't have access to broadband.
Latmile Pricing
Residential 512k/128k 33.05 ex VAT 81.82 ex VAT 10 GBytes
SOHO 512k/512k 69 ex VAT 81.82 ex VAT 15 GBytes
Business 1M/512k 99 ex VAT 81.82 ex VAT Unlimited
Enterprise 1M/1M 149 ex VAT 81.82 ex VAT Unlimited
Enterprise+ 2M/1M 249 ex VAT 81.82 ex VAT Unlimited
John